Director of Field Operations
About The Position
The Director of Field Operations directs and oversees field services activities within an organization. Plans and develops policies and procedures for on-site installation, testing and troubleshooting. Being a Director of Field Operations ensures all field service projects are completed within budget/deadline to meet customers' needs. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. The Director of Field Operations spearheads and oversees the daily field operations of a company, including its other sites within a defined territory map. They have the authority to make significant decisions based on extensive research and reviews while adhering to company standards and regulations. Duties include administrative tasks, such as overseeing the department's employment and training procedures, developing sales strategies, setting objectives and guidelines, establishing budgets, and building positive relationships with potential business partners. The Director of Field Operations will also lead and empower staff in a joint effort to reach department goals.
Requirements
- Oversight
- Project Management
- Human resources
- Continuous Improvement
- Strategic Planning
- Succession Planning
- Team Management
- Strong Communicator
- Process Improvement
- KPI's
- Performance Metrics
- Business Development
- Steel toed boots or the ability to obtain prior to employment.
- Bachelor’s Degree and/or minimum of 10 years experience in management
Nice To Haves
- Bachelor's degree in business management and at least 5 years’ experience in Short-term Traffic Control
Responsibilities
- Spearheads and oversees the daily field operations of a company, including its other sites within a defined territory map.
- Has the authority to make significant decisions based on extensive research and reviews while adhering to company standards and regulations.
- Oversees the department's employment and training procedures.
- Develops sales strategies.
- Sets objectives and guidelines.
- Establishes budgets.
- Builds positive relationships with potential business partners.
- Leads and empowers staff in a joint effort to reach department goals.
- Oversee multiple Field Managers.
- Build and maintain client relationships at senior management levels.
- Hold monthly one on one's with direct reports to ensure personal and company goals are being met.
- Support Operation Services Center leadership.
- Ensure company policies and procedures are being upheld.
- Maintain staffing levels to meet operational demand.
- Develops, implements and oversees field operations standards, procedures, objectives, goals, and strategies.
- Completes field inspections to ensure compliance with customer requirements, local, state, and federal laws and regulations as well as company policies, procedures and controls.
- Establishes and tracks project forecasts and budget.
- Recruits, interviews, hires, trains, develops and evaluates field operations staff.
- Plans and reviews compensation actions.
- May manage and review customer service and customer satisfaction surveys.
- May assist in the development of project reports.
Benefits
- Medical, vision and dental insurance
- 401k w/company match
- Generous paid time off
- On-site fitness facility
- Paid holidays
- Health savings account
- Company paid benefits (long term disability and basic life/AD&D)
- Employee assistance program
- Tuition and education assistance
- Employee appreciation events
- Giving back to the communities we serve through paid volunteer time off
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
