Director, Operational Excellence

Bristol Myers Squibb • Devens, MA

19h • Hybrid

About The Position

Working at Bristol Myers Squibb offers challenging, meaningful, and life-changing work, transforming the lives of patients and the careers of employees. The company provides opportunities for growth and a wide variety of competitive benefits, services, and programs to support employees' goals. The Director, Operational Excellence, will drive the adoption and execution of the BMS operating system vision and strategy, aligning with business expectations. This role involves overseeing and collaborating with sites, functions, and the broader Operational Excellence (OpEx) network to develop and implement strategies that foster a continuous improvement culture. The position is a key contributor to developing and executing continuous improvement initiatives, strategic scorecards and dashboards, best practices in business processes, and operational excellence principles and systems deployment. Success requires working with leaders across PDS to achieve business objectives and build foundations for continuous, sustainable, flawless execution and performance improvement.

Requirements

• Bachelor’s degree in Engineering, Management, Project Management, or a related field
• Minimum of 12 years of experience in operations, project management or a related field
• Minimum of 5 years in OpEx ideally leading deployment of an operating system globally
• Financial acumen to develop business case
• Proven track record of successfully managing complex projects and driving operational excellence
• Strong leadership and team management skills, with the ability to motivate and inspire others
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Proficiency in project management tools and methodologies, such as Agile, Scrum, or PMP
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities
• Experience in the Pharmaceutical Industry or similar
• Strong leadership capability to make decisions while balancing speed, quality & risk with patient focus

Nice To Haves

• MBA or advanced degree preferred
• Lean Six Sigma Black Belt, Master Black Belt preferred

Responsibilities

• Coach sites and site leaders in the development and execution of COMPASS Roadmaps leveraging the BMS operating system to deliver results and mature Operational Excellence culture
• Apply Continuous Improvement and Lean tools to consistently improve performance, reduce waste and drive productivity across PDS sites and functions
• Support and influence changes to operations and processes; support movement to an organizational ‘Lead with Data’ mindset and fact-based decision-making culture
• Contextualize critical business issues and value levers, work to embed an objective and unbiased point of view into the business conversation with stakeholders, using the ability to communicate complex quantitative analysis in a clear, concise, and actionable manner
• Build customized organizational capability plans that meet the needs of the OpU
• Develop comprehensive data collection, performance reporting and review mechanism
• Design/architect analytics solutions including data transformation, data visualization, statistical analysis, modeling platforms, data manipulation software and visualization tools
• Establish and maintain clear and ambitious SMART KPIs to ensure that organization objectives in the areas of safety, quality, service, cost and efficiency are met
• Define, optimize and maintain end-to-end business processes
• Lead workshops, Kaizen, DMAIC, PDCA and Lean Six Sigma Projects
• Partner with leadership to identify high impact opportunities, execute process improvements and drive initiatives across the organization
• Identify and eliminate process inefficiencies, bottlenecks, and waste to enhance productivity and reduce costs
• Deployment of Governance Systems & Visual Management Systems
• Root cause problem solving
• Optimization of Labor, Facility, and Space Utilization
• Identification of meaningful Metrics and Key Performance Indicators (KPIs)
• Continuous Improvement Education, Training, Project Intake, and Prioritization
• Build organizational capability and provide training/coaching
• Building, maintaining and leveraging relationships across the matrix to identify opportunities for process improvement and facilitate the implementation of measurement and management systems
• Ensure compliance with organizational policies and procedures related to resource management
• Stay current with industry trends and emerging technologies related to Compass and process improvement
• Implement innovative solutions to drive process improvements and enhance business performance
• Foster a culture of innovation and continuous improvement within the organization
• Travel up to 50%

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees