Director, OneHUB Business Liaison
About The Position
The Business Liaison Lead is accountable for the relationship between OneHUB, AbbVie’s centralized in-house contact center hub, and the internal business stakeholders it supports. The role ensures alignment between OneHUB leadership and business needs, champions those needs, and coordinates execution. It serves as a central coordination and escalation point for governance, prioritization, issue resolution, and dependency management, ensuring OneHUB meets stakeholder expectations and adapts to changing business priorities. The role serves as a trusted strategic advisor to OneHUB Operations leadership, preparing executive-ready updates and decision materials, identifying matters requiring leadership attention, driving alignment across teams, and reinforcing accountability. It acts as the primary interface between OneHUB leadership and supported business functions, translating priorities and requirements into execution plans and coordinating new launches and changes in business needs. The position builds relationships with business and internal teams, gathers feedback, coordinates planning and dependencies across OneHUB pillars, and supports resolution of cross-functional issues and execution risks. It owns governance forums and prioritization mechanisms, monitors and reports performance indicators, and leads or supports change communications and rollouts. It also contributes to strategic planning, drives process improvement and efficiency, and educates stakeholders about OneHUB’s capabilities, processes, and value.
Requirements
- 10+ years of experience in enterprise execution, transformation, PMO, or Chief-of-Staff-type roles within cross-functional, multi-layered organizations.
- Demonstrated ability to align senior stakeholders across dependent functions, manage critical interdependencies, facilitate decision-making, and resolve execution challenges.
- Strong influencing, communication, and stakeholder-management skills to drive outcomes without direct authority.
- Bachelor’s degree in business administration or a related field.
Nice To Haves
- Experience in pharmaceutical, healthcare, or life sciences companies.
- Master’s degree, MBA, or equivalent.
Responsibilities
- Serve as a trusted strategic advisor to the OneHUB Operations leadership team.
- Prepare executive-ready updates, meeting materials, and decision briefs; identify issues requiring leadership attention and provide escalation summaries and recommendations.
- Drive cross-functional alignment, remove blockers, follow up on high-priority projects, and connect near-term actions to long-term objectives.
- Represent leadership priorities and reinforce accountability across stakeholder groups.
- Act as the primary interface between OneHUB leadership and supported business functions, translating business priorities and requirements into execution plans and maintaining two-way communication.
- Coordinate new program launches, existing program changes, and adaptations to OneHUB operations prompted by changing business needs.
- Build and maintain trust-based relationships with business and internal GBS teams, and gather feedback to improve service delivery and stakeholder satisfaction.
- Orchestrate cross-pillar planning, prioritization, and dependency management; facilitate alignment across frontline and support pillars.
- Support resolution of cross-functional issues and execution risks.
- Own OneHUB governance forums and prioritization mechanisms, provide a central escalation point for cross-OneHUB enterprise initiatives, and ensure clear decision pathways and accountability.
- Track and communicate key performance indicators for OneHUB initiatives, analyze performance, and recommend improvements.
- Lead or support change communications and rollouts, ensuring teams are informed, engaged, and supported during transitions.
- Contribute insights to strategic planning and identify and drive process-improvement and efficiency opportunities.
- Educate stakeholders on OneHUB capabilities, processes, and value.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligible to participate in long-term incentive programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
