Director, Omnichannel Project Management

Real Chemistry

3h•Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Position Summary Real Chemistry is looking for a Director, Omnichannel Project Management to join us. For this role, we are seeking a highly motivated individual with a product manager mindset where, in this case, the ‘product’ is marketing programs for HCP and patient audiences that are delivered through omnichannel experiences. The ideal candidate will combine strategic thinking and Agile project management skills to guide the team through client engagement working in close partnership with the Paid Media, Experience Strategy, Client Service Creative and Business Intelligence team members. You will also be required to manage client internal teams, as well as 3rd party vendors involved in the implementation of our offerings. This includes ensuring that all business and functional workstreams are connected to a thoughtful strategy, successful client execution, ongoing oversight, and ensure an on time and on budget delivery of all program sprints. This is an opportunity to join an innovative and growing healthcare marketing company. We're establishing an Agile Program Management team focused on the delivery of modern marketing in healthcare with dedicated to specific clients. You'd be joining at the ground floor to help establish the model and Agile Program Management function within the agency.

Requirements

10+ Years of product/project management
Demonstrated success leading workflow/process improvement initiatives
2+ Years of experience with a MarTech/AdTech ecosystem such as Salesforce, Veeva and/or Adobe
Strong working knowledge of the MarTech and AdTech space
Must be experienced with program workflows associated with setup and activation efforts of marketing and digital pharmacy ecosystems
Familiarity with pharmaceutical or healthcare marketing environments
Exceptional leadership, time management, facilitation, problem solving and organizational skills
Fluent in JIRA, MS Office, Copilot, Workfront, Asana
Resourceful problem solver and collaborative communicator

Nice To Haves

Familiarity with Digital Marketing, including SEO, Analytics, CRM, Email Marketing, Paid media and social media
BS in Information Technology, Computer Science, Digital Marketing, or equivalent experience
Understand the role of technology and digital in the healthcare marketing landscape

Responsibilities

Maintain team status, communication and tracking deliverables for team.
Collaborate with Account, Finance and Tech teams to build timelines, workflows, RACIs and track risks/issues.
Track client deliverables and manage delivery timelines
Set up internal team status/reviews/meetings
Make resourcing and budget decisions on who should be involved in each sprint cycle by discipline
Support the development and management of project budget
Work closely with project sponsor, cross-functional teams, and assigned resources of all levels to develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
Leads the project or sprint process and provides direction to ensure all sprints in the program plan are successfully brought to life
Partner with the Enterprise Experience Lead to implement, and maintain program initiatives that adhere to organizational objectives
Determining prioritization of outstanding items to manage and successfully run projects/sprints
Ensure active problem solving, as well as develop and maintain risk management and mitigation strategies
Maintain organizational standards of satisfaction, quality, and performance
Serve as a digital translator across teams to ensure clarity, consistency, and risk awareness in all technical communications