Director, Offer Product Management, Retirement Plan Services (PL)

Charles Schwab Inc.•Austin, TX

12d•$121,400 - $269,900•Onsite

About The Position

The Director, Offer Product Management, Retirement Plan Services leads the development and management of a portfolio of specialized retirement plan offers, including Nonqualified Deferred Compensation, Defined Benefit, Pooled Employer Plans and Multiple Employer Plans, Employee Stock Ownership Plans, Puerto Rico retirement solutions, and Health Savings Account integrations. The role advances offer strategy, converts business priorities into executable plans, and partners across Schwab to deliver offers and client experiences that support growth, retention, risk management, and operational scalability. This is a working-manager role: the Director leads direct reports while personally owning one or more offers. Responsibilities span strategic leadership, hands-on offer ownership, people leadership, business case development, and cross-functional execution. The role works with operations, technology, legal, compliance, marketing, relationship management, and finance partners to navigate complex retirement plan capabilities. Offers are managed across their full lifecycle, including value proposition, target market, operating model, risk posture, and roadmap. The position is intended to be performed on site in the specified location(s).

Requirements

7–10 years of experience in retirement services, financial services product management, and business transformation, or platform and operating-model change.
Demonstrated experience supporting or leading PEP/MEPs and/or ESOPs, with a strong understanding of their business, operational, regulatory, and client implications.
Proven ability to translate strategy into executable business outcomes, including business cases, roadmaps, requirements, launch plans, and measurable success criteria.
Strong decision-making and analytical judgment, including navigating ambiguity, balancing trade-offs, and evaluating business, client, operational, financial, regulatory, and risk implications.
Ability to assess client demand, operational feasibility, technology complexity, and competitive positioning in a complex, growth-oriented, dynamic environment.
Exceptional written and verbal communication skills, including synthesizing data, developing recommendations, creating presentations, and presenting to executive leadership.
Demonstrated people leadership experience, including coaching, developing, prioritizing work across a team, and holding team members accountable for high-quality outcomes.
Ability to lead strategic initiatives while personally owning detailed work products, decisions, and deliverables as a working manager.
Strong product management discipline and experience managing a product or offer lifecycle from strategy and discovery through requirements, implementation, launch, optimization, and ongoing governance.
Exceptional cross-functional leadership across Product, Operations, Technology, Marketing, Relationship Management, Compliance, Legal, and Finance.
Ability to influence senior leaders without direct reporting authority, build trusted relationships with senior stakeholders, resolve competing priorities, and drive alignment across matrixed teams.
Bachelor's degree.

Nice To Haves

Deep understanding of defined contribution recordkeeping and plan sponsor, participant, and consultant experiences, with the ability to translate complexity for internal and external audiences.
Experience defining and launching new offers, service models, client experiences, or operating capabilities in a B2B financial services context.
Experience with nonqualified deferred compensation, defined benefit, Puerto Rico qualified plans, health savings account integrations, or other specialized retirement and benefit solutions.
Experience developing market assessments, competitive analyses, pricing considerations, business cases, and financial projections to support new or enhanced offer decisions.
Familiarity with Agile, product discovery, backlog prioritization, user story development, acceptance criteria, and delivery governance.
Experience engaging with field teams, relationship managers, consultants, plan sponsors, or external partners to gather feedback, validate needs, and support go-to-market readiness.
Advanced degree, product management certification, project management certification, or relevant retirement industry credential.

Responsibilities

Own offer strategy and roadmaps, aligning priorities with Retirement Plan Services growth objectives, client needs, market trends, regulatory requirements, operational capacity, and technology modernization priorities.
Oversee specialized offers including NQ, DB, PEP/MEP, ESOP, Puerto Rico, and HSA integrations, ensuring each has a clear value proposition, target market, operating model, risk posture, and enhancement roadmap.
Personally own assigned offer(s), including strategy, business requirements, stakeholder alignment, performance monitoring, issue resolution, and near- and long-term priorities.
Manage, coach, and develop direct reports, guiding offer strategy, stakeholder engagement, prioritization, executive communications, and delivery accountability.
Translate priorities into business cases, roadmaps, requirements, decision documents, implementation plans, and measurable outcomes for cross-functional partners.
Synthesize data, client feedback, competitive insights, operational impacts, financial considerations, and risk analysis into recommendations, presentations, and decision materials for senior leadership.
Support offer governance and risk management by considering fiduciary, regulatory, operational, client, participant, technology, financial, and reputational implications, and escalating issues and decisions when needed.
Monitor retirement industry trends, competitive positioning, consultant expectations, sales opportunities, client feedback, and participant experience needs to identify offer enhancements or new capabilities.
Establish and monitor KPIs, adoption measures, client outcomes, operational indicators, and business value metrics to assess offer health and inform recommendations.
Lead effectively through ambiguity and change as scope, priorities, market needs, and technology dependencies evolve, maintaining focus on business outcomes and stakeholder alignment.