Director of Workplace Experience

Habitat for Humanity Portland Region•Portland, OR

3d•Hybrid

About The Position

As the Director of Workplace Experience, you are a strategic and execution-focused leader responsible for delivering clear, consistent, and well-supported employee experiences across Habitat for Humanity Portland Region. You integrate internal communications, workplace systems and platforms, IT service delivery oversight, facilities and maintenance, office management, and administrative operations and budget management into a cohesive internal services model within the People, Culture & Inclusion function. A core responsibility of your role is leading internal communications strategy, with full ownership of the vision, plan, and execution of organization-wide communications. You translate leadership priorities, decisions, and change into clear, effective communication that supports organizational performance. You lead the Workplace Experience function by connecting people, systems, communication, and operational support, directly managing the IT Manager and Office Coordinator. You balance hands-on execution with leadership, prioritization, governance, and continuous improvement across workplace services. You report to the VP, People, Culture & Inclusion and operate in a mixed strategic and tactical partnership, ensuring a seamless, end-to-end employee experience.

Requirements

6+ years of progressive experience; 3+ of which is direct or leadership experience. (Or 4+ years of progressive experience, 2+ of which is direct, and relevant bachelor's degree.)
Experience overseeing workplace systems, collaboration platforms, IT service delivery, facilities, or internal services, with a focus on usability, consistency and team member experience
Demonstrated success leading and executing internal communications and information flow in a multi-industry organization, (retail, construction, etc.) with strong editorial judgment and the ability to translate leadership priorities and change into clear, actionable messages
Strong performance accountability and ability to follow through on commitments, maintain confidentiality, and meet deadlines in a high-pressure, fast-paced environment
Ability to manage multiple complex projects with strong attention to detail, a high level of responsiveness, and the ability to adapt and be flexible
Strong people leadership, prioritization, and project management skills
Systems-thinker with a change management mindset; able to identify friction points, simplify processes, and improve how people experience the organization day to day.
Excellent written and verbal communication skills across a wide array of internal audiences
High emotional intelligence and excellent ability to partner across diverse roles and environments
Ability to understand staff concerns and create content that reflects those needs, with a focus on equity and inclusion
An understanding of the technology required to oversee IT and communications systems
Strong computer skills, including MS Office and Smartsheets
Any combination of formal education, paid work experience, unpaid/volunteer experience, and life experience will be considered.

Nice To Haves

Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position.
Advanced degree in communications, organizational development, public administration, management informational systems, nonprofit management or business administration or other relevant degree

Responsibilities

Own internal communications systems and execution (e.g., newsletters, staff meetings, intranet, staff announcements, leadership updates, and change communications)
Serve as lead editor for internal communications including newsletters, staff announcements, leadership updates, and change communications
Partner with leadership to communicate organizational priorities, decisions, and changes clearly and consistently
Oversee content delivery on internal communication channels, and coordination to ensure communications are accessible, consistent, and engaging across platforms
Collaborate with ReStore communications leaders and our external communication team to align internal and external narratives
Use staff feedback, recurring questions, and survey insights to continuously improve clarity and effectiveness
Track and report internal communications performance metrics
Own governance, standards, and continuous improvement for workplace systems and collaboration platforms including Microsoft systems (SharePoint, Teams, Co-Pilot) Slack, and mobile device administration
Establish and drive adherence to a clear file management system including structure, naming conventions, permissions standards, and content lifecycle expectations
Maintain documentation, user guides, and standards to support consistent adoption and effective use
Partner with IT and functional leaders to streamline tools, reduce duplication, and improve usability
Provide leadership, prioritization, and accountability for IT service delivery in partnership with the IT Manager, including overseeing technology hardware, inventory and renewals
Oversee onsite technical support and IT vendor / managed service provider performance
Set service expectations, escalation paths, and quality standards for IT support
Partner on core IT lifecycle processes affecting staff experience including onboarding, offboarding, access provisioning, and device readiness
Oversee facilities planning, maintenance, and coordination across all locations
In partnership with people leaders, ensure workplace environments are safe, functional, inclusive, and supportive of productivity
Provide leadership and prioritization for office operations, workplace readiness, and shared space cultural norms
Lead workplace planning, space-related projects, and office improvements with minimal disruption
Ensure consistent administrative service delivery through clear standards, workflows, and documentation in partnership with People, Culture, and Inclusion leaders
Partner cross-functionally to implement workplace experience and operational improvement initiatives
Translate priorities into executable plans with clear ownership, timelines, and outcomes
Oversee organization‑wide administrative accounts (e.g., copier, janitorial, mail, etc.) and vendor management, setting standards and accountability for access management, contract management, and reporting
Provides leadership, direction, and accountability for the Workplace Experience function and team, including: IT Manager – Responsible for IT operations and IT vendor / managed service provider management. Office Coordinator– Responsible for office operations and administrative support including front desk services, office readiness, reception, onboarding and offboarding logistics, accounts and vendors, and coordination of administrative workflows.

Benefits

medical, dental, and vision insurance
generous paid time off
life insurance
paid family and medical leave
100% employer-paid premium for health insurance (medical, vision, alternative care, prescriptions) for employee; 50% premium paid for dependents
100% employer-funded Health Reimbursement Account (HRA)
100% employer-paid premium for dental insurance for employee; 50% premium paid for dependents
Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
3% matching 403(b) retirement savings plan
Flexible Spending Accounts (FSA)
Disability insurance
Life insurance
Employee Assistance Program (EAP)