Director of Workforce

Alana Home Care•Franklin, TN

About The Position

We believe great care starts with great caregivers. We're looking for a strategic, data-driven Director of Workforce to lead every aspect of our caregiver workforce—from recruiting and hiring to onboarding, engagement, retention, and workforce planning. This is a key leadership role responsible for ensuring we always have the right caregivers, in the right places, at the right time to serve our clients. If you're energized by solving complex staffing challenges, leading high-performing teams, using data to drive decisions, and building systems that scale, we'd love to meet you. As Director of Workforce, you'll lead the strategy and execution behind one of our most important assets—our caregiver workforce. You'll oversee recruiting, onboarding, retention, employee engagement, workforce planning, and caregiver experience while partnering closely with Operations and Care Coordination to ensure staffing keeps pace with client growth. This is not a traditional HR position. It is a highly operational leadership role focused on building and sustaining a reliable workforce that enables exceptional client care.

Requirements

Five or more years of leadership experience
Three or more years leading recruiting, staffing, or workforce teams
Experience managing managers or multiple functional teams
Strong analytical and problem-solving skills
Proven success improving recruiting or retention metrics
Excellent communication and leadership abilities
Comfortable using technology and workforce data to make decisions

Nice To Haves

Home care
Healthcare staffing
Home health
Hospice
Multi-site workforce management
Applicant Tracking Systems (ATS)
HRIS platforms
Scheduling software
Workforce analytics tools
AI-enabled recruiting technologies

Responsibilities

Lead Workforce Strategy: Forecast hiring needs based on growth and client demand, Build workforce plans by geography and service line, Develop strategies to ensure adequate staffing levels, Create scalable systems that support continued growth
Lead Recruiting: Manage and coach the recruiting team, Establish weekly hiring goals and accountability, Improve applicant conversion rates, Reduce time-to-hire and cost-per-hire, Optimize recruiting channels and sourcing strategies
Improve Onboarding: Streamline the journey from application to first shift, Ensure compliance requirements are completed efficiently, Reduce time-to-productivity for new caregivers, Deliver an exceptional onboarding experience
Drive Caregiver Retention: Develop initiatives that improve employee engagement, Reduce turnover through proactive coaching and recognition, Build referral and recognition programs, Conduct stay interviews and analyze retention trends, Foster a culture where caregivers feel valued and supported
Use Data to Improve Performance: Own and report key workforce metrics, including: Time-to-hire, Applicant conversion, Caregiver retention, Active caregiver count, Open shifts, Fill rate, Workforce utilization, Recruiting ROI, Caregiver engagement, Present insights and recommendations to executive leadership.
Collaborate Across Departments: Partner with Operations, Care Coordination, and Executive Leadership to ensure workforce capacity supports agency growth and outstanding client service.