Director of Workforce Management, Revenue Cycle

Mayo Clinic•Rochester, MN

6d•Hybrid

About The Position

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs. We are seeking a highly engaged, people-first leader to drive excellence across Workforce Management, Quality Assurance, productivity, and staff engagement. This role partners with Operations, HR, Education/Training, and Analytics to optimize forecasting and scheduling, establish clear performance and quality standards, and translate insights into coaching and process improvements that strengthen service delivery. The ideal candidate combines strong workforce and QA discipline with an inspiring, hands-on leadership style; building a culture of accountability, recognition, and continuous improvement that improves retention, elevates performance, and ensures the right capacity and capabilities are in place to meet business and customer needs.

Requirements

The Director reports to the Revenue Cycle Chair and may have Revenue Cycle Managers and other Revenue Cycle staff as direct reports in a multi-site, multi-specialty academic medical center.
Travel required as assignments warrant.

Nice To Haves

Strong workforce and QA discipline with an inspiring, hands-on leadership style.

Responsibilities

Assures the integrity and stability of revenue and billing data and provides direction for complex business decision making for operations.
Identifies, establishes and implements internal controls to ensure a compliant environment.
Provides leadership in a team environment, teams functional and technical activities and changes.
Participates in establishing the strategic direction of work teams or service lines incorporating an awareness of the internal and external environment.
Provides direction and interprets revenue cycle key performance indicators with significant institutional impact.
Is recognized and relied upon to synthesize various subject matter expert inputs to formulate solutions and implement change for multi-disciplinary or complex technical issues.
Coordinates the development of programs and processes for Revenue Cycle operational areas.
Interprets and implements billing rules, regulatory compliance, policies and regulations.
Stays abreast of emerging issues and risks and plans accordingly.
Identify strategies that lead to improved financial performance and follow through on their implementation while preserving Mayo standards and minimizing the financial and legal risks to Mayo.
Directs managers, reviews and interprets results of variable-sensitive business models and/or compliance or business operations.
Participates in establishing an environment that leads to efficient Revenue Cycle operations and adheres to complicated and ambiguous billing rules and regulations (all payers).
Responsible for recruitment, development and performance management within areas of responsibility, translating the departmental vision into meaningful and effective results.
Spearheads change and leads others in implementation.
Promotes effective change management practices.
Initiates, leads and facilitates institutional workgroups or complex projects.
Manages and prioritizes limited resources across multi-disciplinary, multi-site teams to maximize efficiency.
Handles ambiguous situations in a productive and professional manner and leads others through such situations successfully.