Director of Victim Services

My Sister's House•North Charleston, SC

12d•Onsite

About The Position

My Sister’s House has been a trusted advocate and resource for survivors of intimate partner violence across Berkeley, Dorchester, and Charleston Counties in South Carolina for more than 45 years. Through a comprehensive domestic violence services program, the organization provides critical support to individuals and families facing crisis, helping them access safety, stability, and pathways toward healing. The Victim Services program delivers acute and crisis-level care through a 24/7 confidential crisis line, emergency shelter, transitional housing, legal advocacy, and resource navigation. In the past year alone, My Sister’s House provided 8,710 nights of safe housing to more than 250 adults and children and supported survivors through 150 Orders of Protection and 265 hours of volunteer legal advocacy. As the organization continues its mission to empower survivors and strengthen communities, it remains committed to delivering compassionate, trauma-informed services throughout the Tri-county region.

Requirements

A Bachelor’s Degree in social work or related field required.
Minimum of five years of direct service experience and/or supervisory experience.
Knowledge and sensitivity to the issues of domestic violence and sexual assault.
Valid South Carolina driver’s license and clean driving record.
Must become an SC Certified Victim Service Provider within one year of employment.
Knowledge of trauma-informed and empowerment-based service delivery.
Excellent interpersonal and coalition building skills.
Ability to accurately represent agency in various settings, including public speaking engagements.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to function well in a high-paced, stressful environment.
Proficient with Microsoft Office Suite.

Nice To Haves

A Master’s Degree in social work or related field preferred.

Responsibilities

Oversee all aspects of MSH Victim Services programming, including Emergency Shelter, Legal Advocacy, and the Crisis Line.
Maintain grant compliance and ensure best practices are implemented throughout program delivery.
Ensure the highest level of service and excellence is provided through a systematic and coordinated response to victims of intimate partner violence.
Evaluate the effectiveness of VS direct service-related programs to achieve program objectives, ensure accessibility, and assure excellence in services throughout Charleston, Berkeley, and Dorchester counties.
Identify opportunities to enhance and expand programs and services.
Implement programmatic improvements consistent with agency core values and strategic objectives.
Develop and update policies, procedures, and documentation to support program operations and compliance.
Ensure the provision of best practice/evidence-based, trauma-informed services are being implemented throughout the programs.
Coordinate and provide orientation, onboarding, and training for newly hired staff under direct supervision.
Directly supervise, coach, and evaluate assigned staff positions.
Coordinate staff schedules to ensure adequate coverage and efficient service delivery.
Approve all direct report timecards and PTO requests.
Collaborate with staff to establish annual goals, objectives, and measurable outcomes that support individual and team work plans and advance the agency's strategic plan.
Participate in the recruitment, selection, onboarding, and training of departmental staff.
Regularly review and provide feedback to staff on case management notes in EmpowerDB.
Conduct timely and constructive performance evaluations and provide ongoing feedback to support employee development.
Address employee performance concerns and administer corrective action, discipline, and termination procedures in accordance with agency policies and applicable employment laws.
Foster a positive, accountable, and collaborative work environment that promotes employee engagement and professional growth.
Oversee the Database Administrator and DSS Liaison’s submission of all grant reports requested by DSS, The South Carolina Attorney General’s Office, Charleston County, etc.
Maintain client record compliance in EmpowerDB.
Maintain transitional housing compliance.
Foster partnerships to promote cross-training and fluidity in client services.
Identify appropriate programs and organizations and build collaborative relationships.
Attend and participate in community meetings and forums to learn about other organizations’ services as well as informing them of MSH services.
Conduct Hotel Partner Trainings annually.
Maintain relationship and communication with transitional housing property owners.
Maintain current partnerships with local law enforcement and law enforcement victim advocates (LEVAs).
Maintain relationship with Call Experts for the crisis line.
Serve as a backup to the Crisis Line Coordinator, as needed.
Provide case management and advocacy, as needed.
Determine client compliancy and if needed, program exit.
Participate in on-call leadership response for critical incidents and client safety concerns.
Attend and participate in staff meetings and team discussions.
Attend required training and professional development activities.
Perform other job-related duties as assigned to support departmental and organizational objectives.