Director of Vendor Compliance & Inbound Operations

Gopuff•Aventura, FL

About The Position

The Director of Vendor Compliance & Inbound Operations is a newly created role designed to close a critical accountability gap between vendor performance and field operations. This leader owns two interconnected mandates: holding the vendor network accountable to OTIF standards that directly protect site-level inventory availability and cost, and serving as the operational escalation authority for inbound and capacity issues surfaced by field teams across the MFC network. This role leads a team of Inbound Compliance Managers and operates at the intersection of supply chain planning, vendor relations, and field operations. The Director is expected to work with data, move quickly on escalations, and build systems that reduce the frequency and impact of inbound failures over time.

Requirements

8–12 years of experience in supply chain operations, vendor management, or field operations — with meaningful exposure to both vendor-facing accountability and site-level operational execution
Demonstrated experience holding vendors accountable to OTIF or equivalent performance standards, including leading business reviews and managing corrective action processes
Strong analytical capability — able to quickly read operational data, identify root cause, and make clear attribution decisions under time pressure
Experience managing or supporting field operations teams, with an understanding of how inbound planning failures translate into site-level execution problems
Proven track record of leading teams and building scalable compliance or operations frameworks
Excellent communication and influence skills — comfortable presenting findings to senior leadership and having direct performance conversations with vendors
Comfort operating in a fast-moving environment where priorities shift and escalations are frequent

Nice To Haves

Experience in quick-commerce, grocery, or multi-site fulfillment environments is a strong plus.

Responsibilities

Own and enforce OTIF performance standards across the vendor network, including fill rate, delivery window adherence, and short-ship accountability
Establish and manage vendor scorecards with defined performance thresholds, consequence frameworks, and escalation paths for chronic underperformance
Lead regular business reviews with key vendors and distributors, translating data findings into clear corrective action requirements
Partner with Procurement and Supply Chain Planning to align vendor contract terms with operational compliance standards
Track and report on network-wide OTIF trends, identifying systemic vendor failures before they create downstream site-level impact
Serve as the senior escalation point for inbound and capacity issues raised by field operators, area managers, and site leads across the MFC network
Triage escalations rapidly — separating vendor-caused failures from site-caused failures using operational data — and drive resolution with the appropriate counterpart
Identify patterns across escalations that indicate systemic planning, scheduling, or vendor compliance failures requiring structural intervention
Partner with DC and supply chain planning teams to ensure revised buy plans, volume changes, and schedule updates are communicated to field operators before inbound begins
Develop and maintain standard operating procedures for inbound receiving, damage attribution, and capacity escalation that drive consistency across the network
Lead, develop, and hold accountable a team of Inbound Compliance Managers responsible for regional vendor relationships and site-level inbound support
Set clear performance expectations for the team and build a culture of data-driven decision making, operational urgency, and vendor accountability
Establish consistent frameworks, tools, and reporting cadences across the team to ensure scalable and repeatable compliance operations