Director of UX

Newfire Global Partners•Boston, MA

1d•$226,000 - $288,000•Remote

About The Position

Newfire Global Partners is a leading technology firm that specializes in building transformative software solutions for some of the world’s most innovative companies. With a presence across four continents, Newfire Global brings deep expertise in digital healthcare, AI-driven analytics, and enterprise technology. The firm’s track record of delivering scalable, high-impact solutions has made it a trusted partner for organizations seeking to drive meaningful change through technology. We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base. Opportunity for impact Newfire Global Partners, a leader in developing disruptive healthcare technology, collaborates with Fortune 500 companies and start-ups to drive transformation. We're seeking an experienced Director of User Experience to lead our embedded UX team serving a major healthcare technology client. In this role, you'll manage a growing team of UX professionals (currently 2 researchers and 5 designers) who work as the in-house UX function for a mid-sized, early-stage healthcare technology organization serving the health insurance market. This is a high-impact leadership role where you'll drive design excellence, build strategic relationships with product and engineering leadership, and create the conditions for your team to do their best work. You'll report to our VP of User Experience and serve as the operational owner of the team — the connective tissue between strategy and delivery — while also rolling up your sleeves on critique, coaching, and day-to-day quality.

Requirements

5+ years in UX leadership roles, including experience as a Director or equivalent
Proven experience managing teams of 5-10 UX professionals, including both designers and researchers
Deep expertise in complex enterprise software for healthcare (experience with health insurance/payer systems strongly preferred)
Track record of success in an in-house product organization or deeply embedded consulting role
Experience managing geographically distributed or offshore teams
Demonstrated ability to build influential relationships with senior product and engineering leaders
Expert at design critique and providing actionable feedback that elevates quality
Strong facilitator who can drive alignment across cross-functional teams
Process-oriented with a toolkit of best practices ready to apply
Comfortable operating in ambiguous, fast-changing environments
Excellent at coaching UX professionals to grow their skills and impact
Experienced in research oversight and translating insights into design direction
Proactive problem-solver who removes obstacles for their team
Collaborative leader who builds trust and psychological safety
Results-driven with a focus on both delivery and team wellbeing
Passionate about healthcare and improving experiences for users in complex domains
Fully remote; must be US-based, ideally in Eastern Time Zone (Boston area preferred)

Responsibilities

Team Leadership & Development Provide hands-on management, coaching, and mentorship to 2 UX researchers and 5 senior designers
Conduct design and research critique, ensuring high-quality outputs across all projects
Review and approve research & design plans
Lead performance development and team growth
Foster a collaborative, supportive team culture where everyone feels set up for success
Client Partnership & Strategy Build and maintain strong relationships with Product directors and Engineering directors
Work directly with the VP of Product on roadmap planning and UX prioritization
Collaborate with the VP of User Experience on overall UX strategy and practice evolution
Represent UX in cross-functional planning and decision-making
Participate in quarterly business reviews with client leadership
Operational Excellence & Project Management Adapt and maintain systems that give leadership and clients real-time visibility into team activity, project assignments, and deliverables
Manage project tracking system to provide real-time visibility into team workload and progress
Ensure consistent design quality across multiple concurrent projects in Care Management and Utilization Management feature areas
Optimize team workflows to increase design throughput and reduce time-to-test and time-to-delivery
Navigate roadmap changes and ambiguity, helping the team stay productive despite shifting priorities
Facilitate team rituals including weekly team meetings and twice-weekly critique sessions
Problem-Solving & Influence Coach the team to navigate their collaborations with product management independently, while stepping in to remove blockers that require your seniority
Partner with Product on the shared product development lifecycle, from discovery through design and into build