UX Design Executive Director

JPMorgan Chase & Co.•New York, NY

19h

About The Position

As an Experience Design Executive Director in Mass Affluent Branded Card, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Requirements

7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes
Experience designing and building with AI tools
Experience in financial services, with preferred experience in credit cards

Nice To Haves

Experience launching net new products in highly regulated environments
Experience leading e-commerce, benefits platforms or financial tools

Responsibilities

Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments
Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
Partner with business, product and tech teams to define and launch best-in-industry card products and capabilities
Create and scale CX systems across card portfolios