Director of UX

LiveView Technologies•Seattle, WA

About The Position

LVT is seeking a Director of User Experience to lead design across its full product ecosystem, including physical units, deployment and setup, and web and mobile software. The role will shape a coherent experience across a growing, multi-product ecosystem in support of LVT’s Intelligent Site Management vision. The successful candidate will combine strong design judgment and hands-on craft with the ability to build and scale a design function, influence executive-level decisions, and guide how AI changes design and engineering workflows. They are expected to bring GenAI-native tools and practices into the team’s work as well as into product design. The Director will set UX vision and strategy, oversee the end-to-end experience across hardware and software, and turn technical, data-dense systems into intuitive experiences for security and operations customers. They will build, mentor, recruit, and retain a design team; establish scalable design standards and systems; champion research and design-led decision-making; and collaborate with Product, Engineering, and go-to-market teams. The role also calls for direct contributions to design work on key initiatives when needed and for reporting design outcomes against product and business goals. Within the first 12 months, success includes publishing a UX strategy within 90 days and securing Product and Engineering support; raising design craft and consistency; involving design early in roadmap and strategy discussions; strengthening adoption of the design system; embedding AI-native workflows with measurable improvements in delivery speed or research synthesis; and developing and growing the design team.

Requirements

At least 8 years of product design experience, including at least 3 years leading and scaling a design team or function.
A portfolio demonstrating end-to-end product design work with measurable outcomes, including at least one example of owning UX across a complex, multi-product ecosystem.
Experience transforming highly technical or data-dense systems into intuitive, high-end user experiences for enterprise or operational users.
Experience owning or significantly contributing to a design system.
Demonstrated AI-native design leadership, including specific examples of driving adoption of AI-powered tools and workflows within a design organization and the resulting changes; engineering adoption is also desirable.
A strong record of cross-functional advocacy, partnering with Product, Engineering, and go-to-market teams while advocating for design-led thinking at the executive level.
Experience planning and applying user research to product decisions.
Proficiency with modern design and prototyping tools.
Excellent written and verbal communication skills.
Must be authorized to work in the U.S.
Must pass a drug screening and background check upon employment; some roles may also require a federal background check and fingerprinting.

Nice To Haves

Experience designing products where hardware and software work together.
Background in B2B, operational, physical security, IoT, or monitoring software.
Experience designing AI-enabled product features.
Experience in a high-growth or scaling environment.

Responsibilities

Set UX vision and design strategy across LVT’s hardware, deployment, and software ecosystem, and represent design in cross-functional planning and roadmap prioritization.
Own the end-to-end user experience across a complex, multi-product ecosystem, connecting product lines into a cohesive operational workflow in support of the Intelligent Site Management vision.
Translate technical, data-dense systems—including sensor feeds, device telemetry, and live monitoring—into intuitive, high-end experiences for security and operations customers.
Build, lead, and mentor the design function, supporting designers’ and researchers’ career growth; recruit, hire, and retain designers and researchers as the team grows.
Drive AI-native product design and champion adoption of AI-powered workflows within design and engineering to accelerate delivery and improve quality.
Partner with Product, Engineering, and go-to-market teams while advocating for design-led thinking at the executive level.
Establish and maintain design standards, patterns, and a scalable design system across hardware and software surfaces.
Champion user research and translate customer insights into product direction.
Set and uphold the team’s design craft quality bar, contributing directly to design work on key initiatives as needed.
Report on design outcomes and their impact on product and business goals.