Director of User Services

University of Arkansas System • Little Rock, AR

6d • $71,646 - $75,737 • Onsite

About The Position

The Director of User Services provides strategic, administrative, and fiscal leadership for public-facing library operations at the University of Arkansas at Little Rock’s Ottenheimer Library. Reporting directly to the Dean of the Ottenheimer Library, the Director is a member of the senior administrative leadership team and supports library-wide strategic planning, policy development, and resource allocation in support of the university’s academic mission.

The Director oversees user-centered services including information, reference, and technology support; circulation; course reserves; resource sharing; patron delivery services; and management of tangible collections. The role also leads library marketing, communications, and community engagement strategies; collaborates on public-facing digital platforms and the library’s web presence; and leads data-informed assessment to evaluate services, align them with student success outcomes, and support continuous improvement.

This is a 12-month, on-site faculty appointment with rank leading to tenure. The position is governed by applicable state and federal laws and institutional policy.

Requirements

• Master’s degree in library and information science from an ALA-accredited program.
• At least six years of professional post-MLIS library experience.
• At least two years of administrative experience supervising full-time personnel.
• Demonstrated experience in one or more user-facing library services.
• Proven leadership ability, including effective personnel management, team building, and conflict resolution.
• Experience building relationships and communicating and collaborating with stakeholders.
• Experience with strategic planning and co-curricular assessment.
• Strong interpersonal and communication skills.

Responsibilities

• Provide strategic vision and administrative oversight for user services, including information, reference and technology assistance, circulation, course reserves, resource sharing, and patron delivery services.
• Oversee maintenance of tangible Ottenheimer Library collections, including print, microform, and media formats, as well as government documents and special collections.
• Lead and develop a team of approximately 10 FTE, including full-time staff and part-time student employees, through recruitment, training, mentorship, and team development.
• Support strategic marketing and communication strategies and cultivate engagement initiatives with campus and community partners.
• Collaborate with the Director of the Learning Commons to coordinate academic support services and experiential learning opportunities in the library, learning commons, and makerspace.
• Collaborate with Collections and Academic Success teams to promote resource discovery, assess library collections, and develop, maintain, and evaluate public-facing digital infrastructure.
• Participate in professional scholarship and service consistent with a tenure-track faculty appointment.
• Work occasional evening and weekend hours as needed in support of user services.
• Perform other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director