Director of User Services
About The Position
The Director of User Services provides strategic, administrative, and fiscal leadership for the public-facing library operations of the University of Arkansas at Little Rock’s Ottenheimer Library. Reporting directly to the Dean of the Ottenheimer Library, the Director serves on the senior administrative leadership team and supports library-wide strategic planning, policy development, and resource allocation in support of the university’s academic mission. The Director oversees user-centered services including information, reference, and technology support; circulation; course reserves; resource sharing; patron delivery; and tangible collections management. The position leads marketing, communication, and community engagement strategies, collaborates on public-facing digital platforms and the library’s web presence, and leads data-informed assessment to evaluate service impact, align services with student-success outcomes, and support continuous improvement. This is a 12-month, on-site faculty appointment with rank leading to tenure. The position is governed by state and federal laws and institutional policy. The Director reports to the Dean of the Ottenheimer Library and leads a team of approximately 10 FTE, including full-time staff and part-time student employees.
Requirements
- Master’s degree in library and information science from an ALA-accredited program.
- At least six years of professional post-MLIS library experience.
- At least two years of administrative experience supervising full-time personnel.
- Demonstrated experience in one or more user-facing library services.
- Proven leadership ability, including effective personnel management, team building, and conflict resolution.
- Experience building relationships and communicating and collaborating with stakeholders.
- Experience with strategic planning and co-curricular assessment.
- Strong interpersonal and communication skills.
Responsibilities
- Provide strategic vision and administrative oversight for user services, including information, reference and technology assistance, circulation, course reserves, resource sharing, and patron delivery services.
- Oversee maintenance of tangible collections, including print, microform, and media formats, as well as government documents and special collections.
- Lead and develop a team of approximately 10 FTE through recruitment, training, mentorship, and team development.
- Support strategic marketing and communication strategies and cultivate engagement initiatives with campus and community partners.
- Collaborate with the Director of the Learning Commons on coordinated academic support services and experiential learning opportunities in the library, learning commons, and makerspace.
- Collaborate with the Collections and Academic Success teams to promote resource discovery, assess library collections, and develop, maintain, and evaluate the library’s public-facing digital infrastructure.
- Participate in professional scholarship and service consistent with a tenure-track faculty appointment.
- Work occasional evening and weekend hours as needed in support of user services.
- Perform other work-related duties as assigned.
Benefits
- Benefits eligible; specific benefits are not detailed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
