Director of Used Car Operations - Toyota of Naples

Germain Automotive Partnership•Naples, FL

About The Position

Our used vehicle department is positioned for substantial growth, with planned investment in expanded operational capacity on the horizon. The right director won't just manage what exists today — they'll help shape and lead a larger, higher-volume operation as we scale. This is a ground-floor seat for someone who wants their fingerprints on the next phase. We are seeking an experienced, results-driven Director of Used Vehicle Operations to lead and optimize all aspects of our pre-owned vehicle business across a high-volume automotive dealership. This executive-level position is responsible for driving profitability, inventory strategy, acquisition efforts, merchandising, pricing, reconditioning efficiency, and sales performance while ensuring an exceptional customer experience. The ideal candidate is a proven automotive leader with a deep understanding of used vehicle operations, market analytics, inventory management, and team development. This individual will play a critical role in maximizing department performance and achieving aggressive growth objectives.

Requirements

Minimum 5+ years of progressive leadership experience in used vehicle operations, automotive sales management, or dealership leadership.
Demonstrated success managing large-scale used vehicle inventories and delivering strong financial results.
Advanced knowledge of vehicle valuation tools, inventory management systems, and automotive market analytics.
Strong understanding of acquisition channels, auction strategies, and digital retailing platforms.
Proven leadership, communication, and team-building abilities.
Exceptional analytical, organizational, and decision-making skills.
Ability to thrive in a fast-paced, performance-driven environment.

Responsibilities

Develop and execute the dealership's used vehicle strategy to drive sales volume, gross profit, inventory turn, and market share.
Oversee all aspects of used vehicle acquisition, including trades, auctions, direct purchases, service lane opportunities, and digital sourcing platforms.
Manage inventory levels, aging, pricing, and merchandising to maintain a competitive and profitable portfolio.
Analyze market trends, vehicle valuation data, and competitive activity to make informed inventory and pricing decisions.
Partner with sales, finance, service, and marketing teams to ensure operational alignment and maximize profitability.
Lead and develop managers and staff through coaching, performance management, and accountability processes.
Monitor key performance indicators (KPIs) including inventory turn, days' supply, gross profit, acquisition costs, reconditioning expenses, and sales effectiveness.
Drive operational excellence throughout the reconditioning process to reduce cycle times and improve vehicle readiness.
Ensure compliance with all dealership policies, manufacturer requirements, and applicable regulatory standards.
Foster a culture of customer satisfaction, continuous improvement, and high performance.