Director of Travel Services

City of New York•New York, NY

About The Position

The Bronx District Attorney’s Office (BXDA) seeks an experienced, strategic leader to direct domestic and international travel operations for employees, victims, and witnesses. Reporting to senior leadership, the Director provides strategic oversight of travel planning, vendor management, fiscal accountability, policy implementation, and traveler support, while ensuring compliance with applicable policies, financial regulations, and operational standards. The Director oversees travel arrangements and related services, develops and improves policies and procedures, and serves as the Office’s subject matter expert on travel regulations, including New York City Comptroller’s Directive 6. The role also oversees travel approvals, expenses, documentation, financial controls, vendor relationships, emergency travel needs, staff development, analytics, and initiatives to improve service delivery and operational effectiveness.

Requirements

A baccalaureate degree from an accredited college and at least eight years of progressively responsible experience in travel management, operations, finance, procurement, or administrative services, including policy implementation, regulatory compliance, and fiscal oversight.
At least three years of the required experience must have been in a managerial or supervisory capacity overseeing staff, projects, or operational functions.
Extensive knowledge of New York City Office of the Comptroller directives, policies, and regulations related to official travel, reimbursements, procurement, and financial controls, including Comptroller’s Directive 6.
Demonstrated experience managing complex travel operations in a government, public-sector, or similarly regulated environment.
Strong leadership, vendor management, budgeting, and project management skills.
Experience developing and implementing policies, procedures, and internal controls.
Exceptional analytical, communication, and stakeholder management abilities.
Ability to interpret complex regulatory requirements and provide clear guidance to leadership and staff.
The listed ADM Manager-NON-MGRL FRM M1/M2 - 1002C qualification pathways require progressively responsible clerical or administrative experience, independent decision-making involving program management or planning, resource allocation, and work scheduling and assignment, plus 18 months of qualifying administrative, managerial, executive, or supervisory experience. Equivalent education and experience pathways are also listed.

Nice To Haves

A baccalaureate degree and at least eight years of progressively responsible experience in travel management, operations, finance, procurement, or administrative services, including policy implementation, regulatory compliance, and fiscal oversight.
At least three years of managerial or supervisory experience overseeing staff, projects, or operational functions.
Extensive knowledge of New York City Comptroller directives, including Directive 6.
Experience managing complex travel operations in a government, public-sector, or similarly regulated environment.

Responsibilities

Direct and oversee domestic and international travel for employees, victims, and witnesses, including air, rail, lodging, ground transportation, and itinerary management.
Develop, implement, and improve travel policies, procedures, and operational standards.
Maintain knowledge of and ensure compliance with New York City Comptroller directives governing travel and related expenditures, including Comptroller’s Directive 6.
Interpret Comptroller directives and advise on reimbursement requirements, allowable expenses, procurement standards, documentation, and internal controls.
Establish, manage, and evaluate relationships with travel vendors, service providers, and contracted partners.
Review and approve travel requests and expenditures for consistency with organizational priorities, budgets, and regulations.
Oversee emergency travel, last-minute requests, itinerary changes, cancellations, and other high-priority matters.
Resolve complex traveler issues, disruptions, delays, and unforeseen circumstances affecting official travel.
Collaborate with Finance, Procurement, and other stakeholders on expense reconciliation, financial reporting, and fiscal controls.
Monitor expenditures, analyze spending trends, and recommend improvements to efficiency, traveler experience, and cost management.
Oversee collection, review, and maintenance of travel records, receipts, supporting documentation, and reimbursement materials.
Periodically review travel practices and internal controls for compliance with BXDA policies and Comptroller requirements.
Develop and deliver employee and manager training on travel policies, procedures, and compliance obligations.
Supervise and mentor travel services staff, set performance expectations, support professional development, and promote accountability and customer service.
Prepare and present travel analytics, expenditure reports, consolidated credit card statements, compliance reviews, and executive summaries to senior leadership and Finance.
Lead strategic initiatives, process improvements, and travel-related technology enhancements.
Perform additional duties as assigned.