Director of Travel Services

City of New York•New York City, NY

About The Position

The Office of the District Attorney, Bronx County (BXDA) seeks an experienced, strategic leader to direct domestic and international travel operations for employees, victims, and witnesses. Reporting to senior leadership, the Director provides strategic oversight of travel planning, vendor management, fiscal accountability, policy implementation, and traveler support, while ensuring compliance with applicable policies, financial regulations, and operational standards. The Director oversees travel arrangements and related services, develops and improves policies and procedures, and serves as the Office’s subject matter expert on New York City Office of the Comptroller travel directives, including Directive 6. The role also involves reviewing requests and expenditures, managing vendors, coordinating with Finance and Procurement, monitoring costs and controls, maintaining audit-ready documentation, resolving travel disruptions, and reporting to senior leadership. The Director supervises and develops travel services staff and leads process improvements and travel-related technology initiatives. The posting also lists qualifications for the ADM MANAGER-NON-MGRL FRM M1/M2 (1002C) title, including alternative education and experience pathways with required administrative or supervisory experience. The City of New York is an inclusive equal opportunity employer committed to a diverse workforce and a work environment free from discrimination and harassment based on legally protected status or characteristic.

Requirements

A baccalaureate degree from an accredited college and at least eight years of progressively responsible experience in travel management, operations, finance, procurement, or administrative services, including policy implementation, regulatory compliance, and fiscal oversight.
At least three years of the stated experience must have been in a managerial or supervisory capacity overseeing staff, projects, or operational functions.
Extensive knowledge of New York City Office of the Comptroller directives, policies, and regulations related to official travel, reimbursements, procurement, and financial controls, including Comptroller’s Directive 6.
Demonstrated experience managing complex travel operations within a government, public-sector, or similarly regulated environment.
Strong leadership, vendor management, budgeting, and project management skills.
Experience developing and implementing policies, procedures, and internal controls.
Exceptional analytical, communication, and stakeholder management abilities.
Ability to interpret and apply complex regulatory requirements and provide clear guidance to leadership and staff.
The posting also describes the ADM MANAGER-NON-MGRL FRM M1/M2 (1002C) qualification pathways: a bachelor’s degree plus four years of qualifying full-time progressively responsible clerical/administrative experience, an associate degree or 60 semester credits plus five years, a high school diploma or equivalent plus six years, or equivalent education and experience. Each pathway requires 18 months in an administrative, managerial, executive, or supervisory capacity supervising staff performing clerical/administrative work of more than moderate difficulty.
For the 1002C qualification pathways, education above high school may substitute for general clerical/administrative experience at 30 semester credits for six months of experience, up to a maximum of 3½ years; it cannot substitute for the required administrative, managerial, executive, or supervisory experience.

Responsibilities

Direct domestic and international travel operations for employees, victims, and witnesses, including air, rail, lodging, ground transportation, and itinerary management.
Develop, implement, and enhance travel policies, procedures, and operational standards.
Maintain expertise in and ensure compliance with New York City Office of the Comptroller travel directives, including Comptroller’s Directive 6.
Interpret and provide guidance on directives, reimbursement requirements, allowable travel expenses, procurement standards, documentation requirements, and internal controls.
Establish, manage, and evaluate relationships with travel vendors, service providers, and contracted partners.
Review and approve travel requests and expenditures for alignment with organizational priorities, budgets, and regulations.
Oversee emergency and last-minute travel, itinerary changes, cancellations, and other high-priority matters.
Resolve complex traveler issues, disruptions, delays, and unforeseen circumstances affecting official travel.
Collaborate with Finance, Procurement, and other stakeholders on expense reconciliation, financial reporting, and fiscal controls.
Monitor travel expenditures, analyze spending trends, and recommend improvements to efficiency, traveler experience, and cost management.
Direct the collection, review, and retention of travel records, receipts, supporting documentation, and reimbursement materials.
Conduct periodic reviews of travel practices and internal controls for compliance with BXDA policies and Comptroller requirements.
Develop and deliver training and guidance on travel policies, procedures, and compliance obligations.
Supervise and mentor travel services staff, set performance expectations, promote development, and foster accountability and customer service.
Prepare and present travel analytics, expenditure reports, consolidated credit card statements, compliance reviews, and executive summaries.
Lead strategic initiatives, process improvements, and travel-related technology enhancements.
Perform additional duties as assigned.