Director of Transitions, Communications

RPM Living • Austin, TX

5d • Hybrid

About The Position

The Ancillary and Facilities teams provide the structure and support that enable associates to deliver excellence with confidence and ensure every community feels like home. We simplify due diligence, transitions, utilities, facilities services, and capital management, while strengthening vendor partnerships so associates feel supported, clients feel confident, and residents feel at home. The Director of Transitions Communications is responsible for leading all client and internal communication throughout the property transition lifecycle at RPM Living. This position owns the client onboarding communication experience and ensures all requirements, deliverables, and expectations are clearly established and executed. The Director is also accountable for facilitating a structured and seamless handoff to Operations, ensuring continuity of service and clarity of ongoing client ownership.

Requirements

• Bachelor's degree in business administration, real estate management or a related field experience may substitute for education.
• Six years in property management leadership, with at least five years in multi-site leadership.
• 3rd party management experience.
• Knowledge of property transition processes, including acquisitions, management changes, and new development onboarding within multifamily housing.
• Knowledge of affordable housing programs, income restrictions, and compliance considerations impacting property setup and operations.
• Skilled in client-facing communication, including leading meetings, setting expectations, and delivering complex operational information in a clear and structured manner.
• Skilled in cross-functional coordination, ensuring alignment and accountability across diverse internal stakeholders.
• Skilled in Microsoft Office Suite, Adobe Acrobat, Salesforce, Dropbox, Yardi, Onesite, market database software.
• Ability to perform in a fast-paced environment with multiple projects in process at once. Able to stay organized, composed and deadline focused when completing tasks.
• Ability to interact with colleagues, other management companies and clients in an appropriate and professional manner.
• Ability to serve as the single point of contact for clients during transitions, maintaining professionalism, responsiveness, and clarity throughout the onboarding process.
• Ability to translate operational processes and technical information into client-friendly communication.
• Ability to drive accountability across teams without direct authority, ensuring deadlines and deliverables are met.
• Ability to build strong working relationships with clients and internal stakeholders, including senior operations leadership.
• Ability to adapt quickly to changing priorities, new information, and evolving client needs.

Responsibilities

• Own end-to-end communication of strategy and execution for all property transitions, serving as the primary point of contact for the client through onboarding completion
• Act as a single source of truth for all client-facing communications during the transition period, ensuring clarity and consistency across internal Operations, Marketing, and Support Services teams.
• Serve as a subject matter expert on the transition’s procedure and processes, working cross-departmentally to inform decision-making in multiple areas.
• Facilitate Client Transition Kick Off calls for every transition, setting expectations, outlining timelines, and introducing key processes, stakeholders, and deliverables.
• Guide clients through RPM Living programs, tech stack, rent collection, bank accounts, software setup, transition, and utility connections and incident reporting to ensure a smooth onboarding experience.
• Confirm with the client any affordability, income restriction, or workforce housing requirements, and any retail present on the property.
• Act as primary communicator from the RPM Support side, including marketing, treasury, and transition needs.
• Work with the client to obtain initial funding prior to transition.
• Establish and maintain a structured transition communication plan for each property, including timelines, milestones, and regular status updates to all stakeholders.
• Own and execute the formal handoff from Transitions to Operations upon completion of onboarding by confirming deliverables are complete, ensuring operations are fully informed, facilitating the Transition Closeout meeting, communicating post-transition roles, and ensuring clients experience a seamless shift to stabilized operations.

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Director