Director of Ticket Operations
About The Position
The Director of Ticket Operations oversees ticket operations for Football, Gymnastics, and Baseball, with primary responsibility for all Football ticket operations. Provide leadership and direction to assigned professional and support staff; lead Ticket Office customer service initiatives; oversee Football renewals, priority seating, parking, reporting, digital ticketing, and postseason operations; and manage assigned administrative functions. Collaborate with Marketing, RevGen, the Terrapin Club, campus partners, and other external units on ticket pricing and initiatives to maximize revenue and attendance. Supervise the student-athlete complimentary ticket process through Teamworks and lead complimentary ticket distribution for student-athletes, recruits, and coaches. Maintain the Ticket Office website and eVenue information; recommend and develop strategies to drive online ticket sales, focusing on customer experience and mobile applications; serve as a primary Ticket Office contact for campus partners; and perform other duties as assigned.
Requirements
- Bachelor's degree from an accredited college or university.
- Four (4) years of experience in an athletics or higher education setting.
- Knowledge of intercollegiate athletics administrative structure and responsibilities.
- Knowledge of athletics policies and procedures and federal, state, and other applicable, related laws, rules, regulations, and ordinances.
- Skill in oral and written communication.
- Skill in the use of Microsoft Office and Google Suite products.
- Ability to multitask and prioritize within unit and department environment as well manage large-scale athletics-related projects.
Nice To Haves
- Experience thriving in high-volume, fast-paced environments requiring efficient multitasking and direct customer engagement.
Responsibilities
- Oversee ticket operations for Football, Gymnastics, and Baseball, with primary responsibility for all Football ticket operations.
- Provide leadership and direction to assigned professional and support staff.
- Lead Ticket Office customer service initiatives.
- Oversee Football renewals, priority seating, parking, reporting, digital ticketing, and postseason operations.
- Manage assigned administrative functions.
- Collaborate with Marketing, RevGen, the Terrapin Club, campus partners, and other external units on ticket pricing and initiatives to maximize revenue and attendance.
- Supervise the student-athlete complimentary ticket process through Teamworks.
- Lead complimentary ticket distribution for student-athletes, recruits, and coaches.
- Maintain the Ticket Office website and eVenue information.
- Recommend and develop strategies to drive online ticket sales, focusing on customer experience and mobile applications.
- Serve as a primary Ticket Office contact for campus partners.
- Perform other duties as assigned.
Benefits
- For more information on Regular Exempt benefits, select this link.
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What This Job Offers
Job Type
Full-time
Career Level
Director
