Assistant AD/Director of Ticket Operations

Florida Atlantic University•Boca Raton, FL

2d•Onsite

About The Position

Florida Atlantic University is seeking an Assistant Director of Ticket Operations. This professional staff member in the Department of Athletics is primarily responsible for planning, organizing, and directing all operations involving the Tickets Office. This position is responsible for the financial management of all revenue generated from ticket sales. This position communicates effectively, both written and verbally, with all constituents of the university. Create and implement ticket office policies and procedures following university and NCAA audit guidelines and Florida law. These procedures include locating established booster seating, setting season-ticket prices, administering comp-ticket programs, reconciling game-day events, depositing ticket revenue, and building stadium and facility manifests. Supervise and maintain detailed financial reporting for ticket sales and income for the Tickets Operations Office. This includes designing and implementing reporting standards and establishing employee guidelines to ensure accountability for funds. Football and Men's Basketball primary ticket liaison and oversee women's basketball, baseball, and softball ticket sales. Assign season ticket seating locations for all active and retired faculty and staff and the general public for all home and away football games. Additionally, this position assigns season-ticket seating locations for the Football and Basketball donor base — including home and away games and any postseason tournaments. Develop and maintain relationships with off-campus representatives regarding any concerts or events held at the Football facilities, as well as other athletics venues. Supervise and train ticket office staff. This includes all policies and procedures regarding public relations, operational goals, accounting standards, and computer operations. Serve as department liaison with students, faculty, staff, Alumni Association, and the general public. Interpret all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student-athletes. Also, to advise staff members on these procedures. Communicate with the Conference on ticket distributions for any regular or postseason events.

Requirements

Master's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and four years of appropriate experience required.

Responsibilities

Planning, organizing, and directing all operations involving the Tickets Office.
Financial management of all revenue generated from ticket sales.
Create and implement ticket office policies and procedures following university and NCAA audit guidelines and Florida law.
Supervise and maintain detailed financial reporting for ticket sales and income.
Football and Men's Basketball primary ticket liaison and oversee women's basketball, baseball, and softball ticket sales.
Assign season ticket seating locations for all active and retired faculty and staff and the general public for all home and away football games.
Assign season-ticket seating locations for the Football and Basketball donor base — including home and away games and any postseason tournaments.
Develop and maintain relationships with off-campus representatives regarding any concerts or events held at the Football facilities, as well as other athletics venues.
Supervise and train ticket office staff, including policies and procedures regarding public relations, operational goals, accounting standards, and computer operations.
Serve as department liaison with students, faculty, staff, Alumni Association, and the general public.
Interpret all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student-athletes.
Advise staff members on ticket sales and distribution procedures.
Communicate with the Conference on ticket distributions for any regular or postseason events.

Benefits

Medical (PPO/HMO $50 per month single & $180 per month family)
Dental
Vision
Life Insurance
Flexible Spending plans
Employee Assistance Program (EAP)
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).