Assistant Director, Ticket Operations (Athletics)

The University of Arizona•Tucson, AZ

4d•Onsite

About The Position

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering integrity, innovation, and student-athlete success. The University of Arizona Athletics Department invites you to apply to the role of Assistant Director, Ticket Operations. The Assistant Director of Ticket Operations is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for three assigned sports (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days. This position requires the ability to work a flexible schedule, including nights and weekends, and travel as needed. This position is not eligible for visa sponsorship.

Requirements

Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
Demonstrated extensive knowledge of the Paciolan Ticketing System.
Knowledge of NCAA rules and regulations
Ability to problem solve and make decisions.
Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
Fosters a collaborative work environment through respectful and effective communication.
Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.

Nice To Haves

Master's degree.
Direct experience within Division 1 collegiate athletic ticket operations.
Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
Demonstrated experience with interpersonal, communication, and time management skills.
Experience with Microsoft Office Suite.

Responsibilities

Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events, including season tickets, single-game tickets, and special promotions.
Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
Create reports for senior leadership tracking sales trends and processes.
Assist with hiring, training, and supervising student workers in-office and at events.
Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.
Budget accountability and additional duties as assigned.