Director of Technology Innovation & Data

Four Seasons Hotels and Resorts•New York, NY

1d•$125,000 - $135,000•Onsite

About The Position

Four Seasons Hotel New York is seeking a Director of TID with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work every year since 1998. Rising over Manhattan's premier shopping and business district, between Park and Madison Avenues, the I.M. Pei- designed Four Seasons features stunning views and gracious style- a remarkable luxury experience, even by New York standards. Four Seasons Hotel New York is a AAA Five Diamond and Forbes Five Star Hotel since opening and is located in the heart of Midtown near Central Park. Our property has 202 spacious guest rooms and suites and is the destination for international and high profile clientele.

Requirements

Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
Good knowledge and support for Desktop OS and applications.
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Responsibilities

Maintain harmonious and professional relationship with all departments and Home Office.
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Must have strong interpersonal skills and be able to relate to all levels of management.
Must be able to assist hotel guests with technical requirements and issues.
Actively participate in monthly Senior Director of TID conference calls and share ideas and best practices.
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Establish and maintain user procedures and hardware familiarization for all systems.
Establish and maintain system security procedures consistent with control requirements and corporate policy.
Maintain accurate records of system files; software and hardware issues and service requirements.
Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).
Administer Lotus Notes, connection to global VPN and other communication tools
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons TID Core Standards notes database.
As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
Provide direct guest support and quality support to function rooms and conference services.
Assist the Director of Finance in administering all TID related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.
Be a business manager.
Recommend new applications as requested by hotels to streamline business processes and improve workflow.
Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
Implement technology “best practices” from other Four Seasons properties that are workable.
Establish product lifecycle management for hardware/software and 10-year capital planning for technology.
Prepare TID operating budgets, TID capital budgets, and able to discuss and present a business case for all TID expenses.
Occasional travel is required for training, conferences and special events.