Director of Innovation, Commercial Technology

Pfizer • Lake Forest, CA

3d • Hybrid

About The Position

The Director of Innovation, Commercial Technology is responsible for establishing and advancing the short- and long-term commercial technology vision and strategy for the Global Hospital & Biosimilars (GH&B) business unit. Through rigorous market research and strategic collaboration with customers, wholesalers, third-party organizations, industry technology partners, and key opinion leaders, this role is accountable for identifying and evaluating near-term customer technology needs as well as forecasting longer-term market trends. The Director will assess which of these trends GH&B should prioritize and will develop innovative initiatives and solutions designed to differentiate our product portfolio, enhance customer convenience, and strengthen our competitive positioning in the marketplace. This role maintains a primary focus on hospital technology ecosystems, encompassing inventory management, billing systems, electronic health records (EHR), automated dispensing machines (ADM), product scanning, and related platforms. A deep understanding of Pfizer’s GH&B product portfolio and business operations is essential. In addition, this role will be expected to evaluate technology initiatives from a rigorous business perspective, developing comprehensive business cases to validate strategic and financial viability. The role demands exceptional cross-functional leadership within Pfizer GH&B, strong collaboration with external stakeholders, and the ability to effectively lead peers in a complex matrix environment. The ideal candidate is highly organized, solutions-oriented, and skilled in driving alignment across diverse internal and external constituencies.

Requirements

• Applicant must have a bachelor's degree with at least 8 years of experience; OR a master's degree with at least 7 years of experience; OR a PhD with 5+ years of experience
• Progressive healthcare sales experience, with a demonstrated ability to navigate and engage across multiple hospital departments and non-acute care settings, including IT, Pharmacy, Nursing, Operations, and Supply Chain
• Proven ability to effectively lead peers and drive alignment across diverse stakeholder groups without direct line authority
• Exceptional interpersonal, verbal, and written communication skills, with demonstrated success presenting to large, diverse audiences
• Strong collaborative mindset with the ability to operate effectively within a complex, matrixed organizational structure
• Ability to synthesize complex, multi-dimensional information and articulate clear, compelling insights to colleagues and senior leaders
• Highly self-motivated, proactive, and driven to continuously seek new knowledge and innovative approaches, with a demonstrated positive and solutions-oriented mindset
• Deep knowledge of hospital and non-acute care customer environments, departmental structures, and internal operational workflows.
• Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Nice To Haves

• Advanced problem-solving capabilities, with the ability to evaluate ambiguous or complex challenges and develop actionable, data-driven solutions
• Well-developed project management and organizational skills, with a strong track record of managing multiple concurrent initiatives with precision and accountability
• High degree of self-direction and intellectual curiosity, consistently seeking out innovative approaches and emerging industry best practices
• Strong customer-focus orientation, with proven ability to identify, anticipate, and address customer needs and expectations

Responsibilities

• Develop and drive short- and long-term commercial technology strategies and initiatives for the Pfizer GH&B portfolio, grounded in a comprehensive understanding of evolving customer technology trends and market dynamics.
• Engage and collaborate strategically with IDN and hospital customers, wholesalers, and leading industry technology organizations—including Cerner, Epic, Meditech, Pyxis, Omnicell, BlueSight, and Intelliguard—to identify near-term needs and anticipate long-term technology trends, then develop and lead targeted initiatives in response.
• Build and maintain productive working relationships across multiple hospital departments, including IT, Pharmacy, Operations, Nursing, and Supply Chain, ensuring that solutions are informed by a thorough understanding of diverse customer workflows and requirements.
• Partner closely with Pfizer Legal to ensure that all proposed technology solutions maintain full regulatory compliance and appropriately protect Pfizer’s interests throughout the development and implementation lifecycle.
• Lead cross-functional collaboration across Pfizer GH&B and the broader Pfizer enterprise, serving as a key liaison across internal business units and with external partners, industry IT organizations, and Key Opinion Leaders.
• Construct rigorous, objective business cases for identified technology initiatives, clearly articulating strategic rationale, financial viability, and risk considerations to secure senior leadership endorsement and investment.
• Serve as a prominent Pfizer representative and subject matter authority at international and global technology conferences, industry forums, and key opinion leader engagements. This role requires active participation in and delivery of presentations at major global events, shaping Pfizer’s external presence in the hospital technology space and advancing strategic partnerships on a worldwide stage.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director