Director of Technical Solutions

Triple Whale

8d • $160,000 - $185,000 • Remote

About The Position

Triple Whale is seeking a Director of Technical Solutions to lead the professional-services arm of Customer Experience. This senior technical leadership role will oversee four key disciplines: Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering. The team's primary function is to provide the technical depth that makes Triple Whale credible to enterprise buyers, defensible against competitors, and irreplaceable to its most important customers. The Director will manage Technical Solutions as a service business, focusing on metrics such as attach rate, utilization, and customer outcomes, acting as a technical force multiplier to protect retention and fuel expansion.

Requirements

• 8+ years of experience in Solutions Architecture, Marketing Analytics, Data Consulting, Customer Success, Professional Services, or related customer-facing technical functions.
• 3+ years of experience leading and developing managers and high-performing technical teams.
• Strong understanding of data architecture, analytics, attribution, measurement methodologies, and modern marketing technology ecosystems.
• Experience leading customer-facing teams responsible for technical consulting, analytics, data strategy, or solution design.
• Proven ability to partner effectively with Sales, Customer Success, Product, Engineering, and executive stakeholders.
• Strong business acumen with the ability to connect technical and analytical solutions to customer outcomes and business value.
• Experience building scalable service models, operational frameworks, and performance metrics across multiple functions.
• Excellent communication and presentation skills, with the ability to simplify complex technical and analytical concepts for a variety of audiences.
• Experience supporting eCommerce, marketing technology, analytics, attribution, or data-driven SaaS platforms.
• Strong analytical and strategic problem-solving capabilities, with a customer-first approach to decision-making.
• Ability to thrive in a fast-paced, high-growth environment while balancing strategic leadership with operational execution.

Responsibilities

• Lead the team and set the culture by hiring, coaching, and developing senior technical leaders across Solutions Architecture, Marketing Science, SQL Engineering, and Context Engineering.
• Establish a technically rigorous, customer-first, and outcome-obsessed standard for the function.
• Define and execute the Technical Solutions strategy, including scope boundaries with Implementation, CS, and Support; service packaging and pricing; staffing model; capacity planning; and global coverage.
• Own the four disciplines (Solutions Architecture, Marketing Science, SQL Engineering, Context Engineering) and their distinct mandates.
• Manage Solutions Architecture to scope and deliver non-standard technical work such as custom checkout, headless, API and Data-In integrations, custom event setup, warehouse syncs, and complex enterprise architectures.
• Oversee Marketing Science to manage the analytical depth behind Compass and strategic accounts, including MTA, MMM, incrementality, lift testing, and calibrated measurement.
• Direct SQL Engineering to build custom data products, queries, dashboards, and warehouse work that transform raw Triple Whale data into customer-specific answers.
• Manage Context Engineering to own the customer- and account-specific context layer that makes Moby accountable, accurate, and useful.
• Run pro-services as a business, owning services revenue, attach rate, capacity utilization, project margin, and the influence of Technical Solutions on retention and expansion.
• Build reporting to demonstrate the function's commercial and customer impact.
• Act as the senior technical sponsor for strategic accounts, serving as the escalation point for high-complexity situations and the technical voice in enterprise deals, renewals, and expansion plays.
• Partner with Sales on deal scoping and technical wins.
• Collaborate with CS and Implementation on account strategy and clean ownership of work.
• Engage with Product and Engineering to reduce customer work that requires R&D and to feed technical signals into the product roadmap.
• Build intellectual property and methodology by turning team learnings into reusable playbooks, frameworks, query libraries, model templates, and Moby-ready context.

Benefits

• Base Compensation Range: $160,000-$185,000

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed