Director of Technical Program Management - Trust & Infrastructure

Salesforce•Palo Alto, CA

1d•$205,800 - $298,400•Hybrid

About The Position

The Director of Technical Program Management for Trust & Infrastructure will lead strategic technology programs that drive organizational efficiency and transformation within the Trust & Infrastructure TPM team. This includes programs that accelerate transformation to Hyperforce, Salesforce's infrastructure product offering built on top of third-party public cloud substrates. This person will partner with program leadership teams to drive cross-functional planning and execution across multiple domains — including Engineering, Customer Enablement, Legal, and Product — to deliver key business value. This is a fast-paced, dynamic environment with mission-critical business deliverables. There will be a steady stream of unforeseen challenges, and with that, communications, coordination, organization, leadership, flexibility, and ownership will be key to succeeding in this role. Strong candidates will have excellent communication skills across all levels of the organization — from individual engineers to senior executives — as well as a proven track record leading large, highly complex programs. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery, and innovation.

Requirements

10+ years of enterprise software or technical program management experience at an enterprise technology company.
5+ years leading Software as a Service (SaaS) product development programs, with demonstrated understanding of the SaaS business model and its product development lifecycle.
Deep experience with the software development lifecycle and agile methodologies, with the ability to apply this knowledge in dynamic environments.
Outstanding organizational, communication, and relationship-building skills, and can drive consensus in a cross-functional, matrix management environment.

Nice To Haves

Experience with Portfolio Management.
Excellent analytical and problem-solving skills with a history of hands-on, detail-oriented execution.
Comfortable establishing credibility and rapport with senior executives and individual contributors alike.
Ability to master technical subjects and technologies relevant to the program.
Hold a related technical degree.

Responsibilities

Lead programs by aligning teams on scope, release planning, vision, and business goals — crafting program structure and securing cross-functional alignment.
Drive Steering Committee meetings with key partners to make key decisions, remove obstacles, and address critical program issues, ensuring business goals and strategic vision are met.
Partner with cross-functional teammates across functions — including Customer Success Group (CSG), Legal, Product, Sales, Marketing, Security, and Finance — to drive workgroup alignment on dependencies, status, milestones, and metrics.
Anticipate and remove obstacles with urgency, and provide regular program reviews covering current state, risks, and critical issues.