Director of Technical Operations

Cencora • Conshohocken, PA

2d

About The Position

The Director of Technical Operations leads the end-to-end operational health, stability, and continuous improvement of Cencora’s Human Health eCommerce and Portal application ecosystem. This leader partners closely with Software Engineering, Infrastructure/Cloud, Security, and Program/Project leadership to ensure reliable production operations, strong incident management practices, post-launch stabilization, and measurable operational KPIs. The role drives technical enablement across observability, resilience, connectivity, and availability while proactively identifying technical risks and modernization opportunities.

Requirements

• Bachelor's degree in computer science, software engineering, information systems, engineering, or a related field, or equivalent experience required.
• 10+ years of experience in platform engineering, software engineering, infrastructure engineering, or a related field required.
• 5+ years of experience in a management capacity required.
• Significant experience leading technical operations and production support for customer-facing digital applications (eCommerce/portals preferred).
• Strong troubleshooting and incident response background across distributed systems, integrations, and data flows.
• Experience operating in hybrid environments (on-prem and Microsoft Azure), including application hosting and operational issue resolution.
• Working knowledge of: Java frameworks (e.g., Spring, Quarkus) and JavaScript frameworks (e.g., React.js)
• Databases: Oracle, SQL Server, and NoSQL technologies
• Monitoring/observability tools (e.g., Dynatrace, Azure Application Insights, Kibana)
• Performance and diagnostic tools (e.g., Selenium, LoadRunner, or similar)
• CI/CD practices and tools (e.g., Jenkins, Azure DevOps)
• Networking concepts, authentication mechanisms (OAuth, SAML), and API integrations
• Strong stakeholder management skills with the ability to influence across multiple teams and priorities.
• Excellent analytical, quantitative, and systems-thinking approach to problem solving.

Nice To Haves

• Master's degree in computer science, software engineering, information systems, engineering, or a related field, or equivalent experience preferred.
• Experience building and operating scalable, highly available platforms/services using distributed computing patterns.
• Experience with tooling and documentation platforms such as Confluence and Jira, and operational reporting via Power BI dashboards.
• Demonstrated success establishing operational governance (KPIs, action tracking, post-mortems, technical debt management) in a product delivery organization.

Responsibilities

• Provide senior-level technical leadership for application support and complex troubleshooting, partnering with software engineers, program managers, and infrastructure teams.
• Investigate and resolve incidents related to application performance, system integrations, and data discrepancies using logs, traces, metrics, and system health indicators.
• Ensure Day 1 readiness for launches and lead post-launch stabilization to achieve smooth transitions into steady-state operations.
• Lead/support incident management for critical issues, including root cause analysis (RCA) and post-mortem reviews.
• Drive corrective and preventive actions (CAPA) to prevent recurrence and reduce incident volume and time-to-recovery.
• Establish repeatable processes to track operational KPIs, technical debt, and modernization opportunities.
• Collaborate with developers to understand application usage patterns, review technical designs, and recommend operational and reliability improvements.
• Partner with TPMs and PMOs to align operational activities with project timelines, release schedules, and business priorities.
• Work across functions and organizational boundaries to drive execution, accountability, and outcomes.
• Partner with infrastructure and cloud teams to optimize deployments, configurations, and performance tuning across on-prem and Azure environments.
• Ensure adherence to security policies, compliance requirements, and operational best practices.
• Own and maintain operational stability, ensuring Disaster Recovery (DR), High Availability (HA), and Business Continuity plans are in place, tested, and actionable.
• Own the structure, quality, and ongoing maintenance of operational documentation to keep it accessible and relevant for stakeholders.
• Evolve infrastructure and operational layers supporting applications, including observability, connectivity, resilience, and availability.
• Proactively identify and mitigate technical risks throughout the delivery lifecycle.
• Demonstrate accountability, follow-through, and a results-oriented approach to meeting business and operational goals.
• Influence and drive educated decisions across product, engineering, design, and business stakeholders by simplifying complex technical challenges.

Benefits

• medical
• dental
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• variety of training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Director