Director of Operations
About The Position
The Director of Operations provides strategic and operational leadership across multiple facilities and/or customer-based business units, reporting directly to the Vice President of Operations. The role drives overall operational performance and ensures processes are efficient, scalable, and aligned with Bluegrass Supply Chain’s strategic objectives. It contributes to operational excellence, customer satisfaction, financial performance, and team member engagement. The Director oversees multi-site operations, communicates performance metrics and improvement opportunities to senior leadership, and aligns operational strategy with company growth objectives. The position leads process optimization and continuous improvement, maintains customer-focused service, manages resources and operational assets, develops operational leaders, and evaluates technology solutions such as WMS enhancements and automation tools. The role also models the company’s core values and leadership principles and performs other duties as assigned.
Requirements
- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field.
- Minimum of 10 years of progressive operations leadership experience.
- Hands-on experience with Warehouse Management Systems (WMS).
- Advanced proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.
- Strong interpersonal, communication, and executive presentation skills.
- Demonstrated expertise in strategic problem-solving, project management, and process improvement.
- Proven leadership, negotiation, and change management capabilities.
Nice To Haves
- MBA or another master’s degree in logistics, supply chain, or a related area.
- Operations leadership experience within a 3PL or warehousing environment.
Responsibilities
- Provide leadership oversight across multiple locations or business units, ensuring consistent execution of company standards and objectives.
- Communicate performance metrics, risks, and improvement opportunities between operational teams and senior leadership.
- Align operations strategy with company growth objectives.
- Establish and monitor quality control and performance management systems.
- Evaluate workflows to improve efficiency, cost control, safety, and service quality.
- Lead continuous improvement initiatives and process optimization efforts.
- Identify operational risks and implement mitigation and contingency strategies.
- Ensure operations align with service-level agreements and customer expectations.
- Solicit customer feedback and drive service improvements.
- Oversee labor planning, workforce optimization, and resource allocation.
- Manage equipment, materials, and operational assets to ensure optimal utilization.
- Contribute to budgeting, forecasting, and capital planning initiatives.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Coach and develop operational leaders and high-potential talent.
- Support professional development and succession planning efforts.
- Evaluate and implement technology solutions, including WMS enhancements and automation tools.
- Improve productivity, accuracy, and scalability through systems optimization.
- Model Bluegrass Supply Chain’s core values and leadership principles.
- Perform other duties as assigned.
Benefits
- 15% performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
