Director of Technical Account Management

Vega•United States,

About The Position

Vega is a cybersecurity startup building an AI-native security analytics and operations platform for SecOps and Cyber Defense teams. The Director of Technical Account Management owns Vega’s post-sale technical engagement model and scales the existing Technical Account Management organization. The role defines deployment standards, processes, playbooks, engagement models, and customer-value KPIs; hires and develops a global TAM team; and ensures strategic customers realize measurable value from onboarding through long-term impact. The role serves large, complex Fortune 500 and Global 2000 security organizations. It builds technical and executive relationships, acts as the senior technical escalation point for critical accounts, identifies and mitigates portfolio risks, and represents customer needs internally to influence product and roadmap decisions. The director partners with Account Management, Support, Product, and Engineering to support retention and resolve issues. The position reports directly to Vega’s Co-Founder & CTO and requires travel to customer sites approximately 50% of the time. Initial priorities include understanding top accounts and team gaps, establishing a hiring plan, defining account tiers and engagement playbooks, onboarding and developing new hires, reporting baseline customer-value metrics, and creating a feedback loop that informs the roadmap.

Requirements

10+ years working directly with customers in technical account management, pre-sales, customer success, or security consultancy roles.
5+ years of proven experience managing and scaling a TAM team in B2B SaaS.
Hands-on experience with SIEM or security analytics platforms.
Experience at a cybersecurity company.
Proven track record working with large enterprises, including Fortune 100 accounts.
Strong cloud fundamentals across AWS, Azure, and/or GCP.
Excellent leadership and stakeholder communication skills, with the ability to work effectively with engineers and C-suite stakeholders.
Comfort operating in a fast-moving, high-growth, global startup environment where processes are still being developed.

Nice To Haves

Startup experience.
Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role.
Experience building post-sale organizations from the ground up.
Familiarity with KQL (Kusto Query Language).

Responsibilities

Build and own Vega’s post-sale organization and define standards for technical deployments.
Establish scalable processes, playbooks, and customer engagement models.
Set KPIs that reflect customer value rather than activity alone.
Hire, develop, and scale a global team of Technical Account Managers.
Ensure customers realize measurable value, including better detections, faster investigations, and reduced cost and complexity.
Build relationships with strategic accounts at technical and executive levels.
Serve as the senior technical escalation point for the most challenging issues on important accounts.
Identify portfolio risks proactively and drive mitigation before they become crises.
Partner with Account Management, Support, Product, and Engineering to support retention and resolve issues quickly.
Translate customer patterns, friction, and gaps into product influence and represent customer needs in roadmap decisions.
Advocate for agentic detections and AI-driven security workflows.
Travel to customer sites for key engagements, approximately 50% of the time.