Director of Talent Acquisition & Recruiting Operations

Handspring•New York, NY

4d•Hybrid

About The Position

We're hiring our first dedicated recruiting leader, a Director of Talent Acquisition & Recruiting Operations. The mandate is simple to state and hard to execute: build a recruiting engine that hires providers, primarily therapists, across a growing number of states, without sacrificing quality or speed. You'll own talent acquisition end to end (strategy, systems, execution, and reporting) and build both sides of the funnel: an outbound engine run by recruiters and an inbound engine built on an employer brand that makes Handspring where therapists want to work. You'll partner with growth, clinical, and operations leadership to turn company goals into hiring targets. We move fast, operate with deep empathy, and value clarity, experimentation, and humility. If you're ready to build hiring that scales, we'd love to meet you.

Requirements

7+ years in talent acquisition, including building and scaling a recruiting function from scratch, not just inheriting one
You've managed recruiters and led a team to consistently hit hiring targets
Strong analytical and operational mindset; you think in funnels, conversion rates, and capacity models
Hands-on outbound operator: you've used emerging tech and tools to identify qualified candidates, built multitouch cadences to reach them, and written personalized outreach messages that get responses
Comfortable operating with limited resources and building in ambiguity

Nice To Haves

Healthcare recruiting experience (especially clinical or therapist hiring)
Startup experience

Responsibilities

Own the hiring function. Lead recruiting for clinical roles against monthly therapist hiring targets, and manage and grow the recruiting team as volume increases
Build the recruiting infrastructure. Stand up recruiting tech stack and workflows (ATS, sourcing, scheduling, reporting) and repeatable playbooks for sourcing, screening, interviewing, and offers
Make hiring measurable. Build the analytics layer and a single source of truth for pipeline health, funnel conversion, source effectiveness, cost-per-hire, and recruiter performance; tie hiring outcomes to company growth goals
Plan capacity. Translate the growth plan into a hiring plan, align pipeline with patient demand, and report how much new patient volume we can absorb
Raise candidate quality. Partner with the clinical team to define what a qualified candidate looks like, review pipeline together, and sharpen the sourcing strategy
Build the brand. Make Handspring the employer of choice for therapists, so a growing share of hires come to us inbound