Director of Table Games

Ponca Gaming•Carter Lake, IA

4d•Onsite

About The Position

The Director of Table Games is responsible for establishing and overseeing Table Games operations and other duties related to the Tribe’s gaming operations.

Requirements

Minimum 20 years of experience in a similar Table Games leadership position required.
Must have extensive experience and knowledge of all Table Games and the operations of a successful Table Games Department.
Must be highly experienced and skilled with managing Table Games Training Schools including working with vendors/students and designing/implementing training manuals, policies, and procedures.
Must have experience and a high degree of knowledge with both electronic and manual table tracking and rating systems.
Must have proven success with design and implementation of the layout of gaming floors, gaming mixes, and FFE.
Must be knowledgeable and able to work within regulator controls.
Excellent Guest Service and interpersonal skills required.
Must be able to read, write, speak, and understand English.
Excellent written and oral communication skills required.
Ability to interact and communicate in both group and individual settings.
Must be able to collaborate with all levels of the organization on projects and daily needs.
Must be able to resolve problems and conflicts in a diplomatic and tactful manner.
Strong organization and analytical skills required.
Must be fully competent in Microsoft Office Suite and have experience with industry related software.
Must have experience and knowledge of Table Games operation systems
Ability to read, analyze, and act upon complex documents and reports necessary.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
Must be able to compute rate, ratio, and percent as well as draw and interpret bar graphs.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Must be able to maintain appropriate Gaming License.
Must have and maintain a valid driver's license with a safe driving record.

Nice To Haves

Bachelor’s degree from a four-year college or university preferred.

Responsibilities

Provides oversight of the daily operations of the Table Games team.
Manages projects related to operational goals, profit objectives and market performance.
Coaches and guides department Leadership and Team Members to meet department goals and maintains a high level of guest service and internal service standards.
Motivates Team Members for continuous improvement.
Creates and manages Internal Controls and Standard Operating Procedures to ensure a high level of security of company funds.
Ensures Table Games leadership effectively enforces policies and procedures.
Addresses any inconsistencies in a timely manner.
Ensures a high level of game protection is consistently maintained and all regulatory rules are followed.
Creates Table Games School and ensures Table Games trainers are highly qualified.
Ensures all training is done effectively.
Ensures all staff are consistently developed and coached on required game knowledge.
Manages special projects including possible future gaming expansions, locations, and gaming equipment.
Works with vendors to source gaming equipment.
Ensures all equipment is well maintained and functions appropriately.
Ensures scheduling is done effectively to meet business demands and efficiently manages labor costs.
Works with Finance to develop annual budget and addresses variances through monthly P&L process.
Responsible for ensuring interviewing and selection of new Table Games staff is done effectively and consistently.
Maintains a high level of confidentiality and professionalism.
Responds to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Resolves Guest complaints in a timely and positive manner.
Ensures all Team Members are trained in on-the-job expectations and performance standards.
Ensures accurate and timely performance management documentation including both corrective and positive feedback for all Table Games staff is maintained.
Ensures department Supervisors are trained, coached and accountable for providing timely written and verbal feedback to team.
Ensures timely administration of Team Member evaluations.
Works with HR to develop and build bench strength within the team.
Fosters growth opportunity and identifies challenges with talent.
Assists in succession planning for future company growth.
Responsible for the accuracy and thoroughness of departmental records and reports.
Steps in as a working Manager whenever staffing levels or business demands require.
Ensures all safety standards are met and possible safety hazards are quickly resolved.
Is a role model and champion of Prairie Flower Casino’s Mission and Values.