Director of Systems
About The Position
Neighborly, the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses, is seeking a Director of Systems. With over 40 years of experience, Neighborly is focused on strategic innovation and building the future of home and business services. This role, supporting the Five Star Painting brand, offers an opportunity for an ambitious individual to innovate and advance their career. The Director of Systems will own core platforms, lead system planning and improvements, act as the primary lead for critical system issues, collaborate with internal and external partners, streamline tools and processes, build reporting tools for data-driven decision-making, manage vendor relationships, and provide subject-matter expertise and training.
Requirements
- 5+ Years of progressive leadership in franchise or multi-location systems.
- Expertise in managing vendor relations, system integrations, and operational workflows.
- Proven track record in strategic road mapping and cross-functional coordination.
- Proven experience building relationships.
- Clear, confident communication and strong relationship-building skills.
- Proven leadership experience in a franchise-based or multi-unit environment.
- Deep expertise in system lifecycle management (POS, CRM, ERP, call center platforms, etc.).
- Ability to diagnose complex system issues and drive long-term solutions.
- Analytical mindset with the ability to build dashboards, identify trends, and support data-driven decisions.
- Ability to thrive in a fast-paced, evolving environment with multiple priorities.
- A positive, adaptable attitude—and a sense of humor.
Nice To Haves
- Familiarity with emerging AI applications.
Responsibilities
- Drive performance and reliability for POS, CRM, websites, and call centers.
- Lead system planning, release cycles, and long-term improvements.
- Act as the primary lead for critical system issues and resolutions.
- Collaborate with tech, vendors, and ops to drive tool adoption and optimization.
- Streamline tools and processes to eliminate duplication across platforms.
- Build dashboards and reporting tools for data-driven decision-making.
- Manage external partners to ensure quality and aligned priorities.
- Provide subject-matter expertise and training to franchisees and internal teams.
Benefits
- Equity and bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
