Director of Supportive Housing

People USA•Poughkeepsie, NY

11h•Onsite

About The Position

People USA is hiring a Director of Supportive Housing to oversee supportive housing programs and housing coordinators serving Orange, Ulster, Dutchess, and Putnam counties, with opportunities for program expansion. The director is the point person for supportive housing and maintains positive relationships with landlords, participants, staff, community partners, and stakeholders. The role supports and empowers participants as they work toward managing mental health challenges and obtaining and maintaining stable housing. The director manages day-to-day program operations, ensures contractual and procedural compliance, and trains and supervises housing coordinators. Responsibilities also include HCBS services, referrals and medical billing; maintaining accurate information in the electronic health record; cultivating relationships with property owners and community providers; serving as a liaison to county agencies; and representing People USA in county meetings, committees, and task forces. The position includes participant advocacy, non-clinical basic assessments as needed, outcome reporting, and preparation for audits, reviews, and inspections. The director may cover for housing coordinators, must be available on call 24/7 for supportive-housing emergencies, and completes other tasks assigned by the supervisor. This highly community-based position operates primarily in community settings, including participants’ scattered-site housing, as well as peer-run non-clinical mental health care and professional office environments. Regular travel throughout the counties served is essential and may account for up to 75% of the role. The stated schedule is Monday through Friday, 9 a.m. to 5 p.m. The annual salary range is $80,000 to $85,000.

Requirements

Strong interpersonal and leadership skills.
Reliable transportation and a clean, valid driver's license; ability to meet agency driving requirements.
Complete Academy of Peer Services training within six months of hire and obtain New York State Peer Specialist Certification.
Demonstrate honesty, respect for diversity, and high personal standards in language and behavior.
Working knowledge of confidentiality requirements for staff and participant personal information, including records governed by mental health and chemical dependency laws.
Basic knowledge of linkages and referrals to community services.

Nice To Haves

Lived experience with trauma, mental health, or substance use history.
Experience in housing processes, independent living skills, social and community engagement, recovery and wellness education, advocacy, and peer support.

Responsibilities

Oversee housing coordinators and supportive housing programs in Orange, Ulster, Dutchess, and Putnam counties, with opportunities for program expansion.
Maintain positive relationships with landlords, participants, staff, community partners, and stakeholders.
Manage day-to-day housing program operations and respond positively to participant and staff concerns.
Ensure programs meet contractual protocols and procedural requirements.
Train and supervise staff to succeed as housing coordinators.
Ensure staff training and accurate information in the electronic health record, such as AWARDS.
Handle responsibilities related to HCBS services, referrals, and medical billing.
Build connections with property owners to enhance supportive housing services for participants.
Market the program to community providers and maintain strong networking relationships.
Serve as agency liaison to assigned county agencies and workgroups.
Commute between counties and cover housing coordinators during leave or when additional assistance is needed.
Provide 24/7 on-call coverage for supportive-housing emergencies.
Work with participants on basic assessments in a non-clinical manner as needed.
Prepare monthly, quarterly, and annual outcome reports and pass audits, reviews, and inspections.
Represent People USA on county provider committees, meetings, and task forces, and attend community meetings throughout the counties served.
Advocate for participants and staff when necessary.
Complete other tasks assigned by the supervisor.