Director of Supported Living

Chapel Haven Schleifer Center Inc • New Haven, CT

1d • Onsite

About The Position

Chapel Haven Schleifer Center is an award-winning nonprofit company devoted to empowering adults with disabilities to live independent and self-determined lives. We believe self-advocacy supports the growth of our individuals and collaborate with them to create services that foster independence. In 2022, we celebrated 50 years of excellence in the field of disabilities and continue our dedication to building a diverse, inclusive, and authentic workplace. If you share our core values of dynamic diversity, caring collaboration, individual integrity, and community connection, we want to hear from you!

The Role:
The Director of Supported Living provides strategic and operational leadership for the Supported Living Program (SLP), ensuring high-quality, person-centered services for adults with intellectual and developmental disabilities. The Director of Supported Living oversees program operations, staff performance, regulatory compliance, and continuous quality improvement while fostering a culture of accountability, inclusion, and excellence.
In partnership with the SVP of Community Programs, the Director of Supported Living supports program growth, innovation, and long-term planning while ensuring alignment with DDS, CARF, and organizational standards. This leadership role is instrumental in helping individuals achieve maximum independence, community inclusion, and quality of life.

Requirements

• Bachelor’s degree in Social Work, Human Services, Special Education, or a related field required
• Minimum of 7 years of experience supporting adults with intellectual and developmental disabilities (I/DD)
• Previous supervisory and leadership experience required
• Experience with program development and service coordination
• Valid Connecticut driver’s license required; ability to obtain Public Service License

Nice To Haves

• Master’s degree preferred
• Strong understanding of DDS regulations, CARF standards, and person-centered practices
• Excellent leadership, communication, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience with outcomes-based service models and quality assurance practices
• Strong organizational and documentation skills
• Proficiency with electronic documentation systems such as SetWorks

Responsibilities

• Supervise and support Program Managers, Benefits Coordinators, and Support Coordinators
• Lead recruitment, onboarding, training, and retention efforts in partnership with Human Resources
• Provide coaching, mentorship, and performance management to staff
• Foster a positive, collaborative, and accountable team culture
• Lead staff and management meetings and support ongoing professional development opportunities
• Oversee daily operations of the Supported Living Program
• Ensure services remain person-centered, outcomes-driven, and aligned with best practices
• Monitor implementation of individualized service plans and measurable goals
• Support successful transitions within programs and levels of care
• Build strong relationships with individuals served, families, guardians, and interdisciplinary teams
• Ensure compliance with DDS, CARF, and organizational standards
• Lead quality improvement initiatives, audits, and corrective action planning
• Monitor incident reporting, documentation, and risk management processes
• Track program outcomes and performance metrics to support continuous improvement
• Assist with program budgeting, staffing, payroll, billing, and reimbursement oversight
• Monitor expenses and identify opportunities for operational efficiency
• Ensure timely and accurate DDS and private service billing
• Maintain organized records related to expenditures and purchasing
• Partner with senior leadership on long-term planning and program growth
• Identify opportunities for new services and program expansion
• Represent the organization at community meetings, events, and forums
• Develop strong partnerships with DDS, providers, advocacy groups, and community organizations

Benefits

• Comprehensive benefits: Full-time employees receive a complete benefits package, including paid time off and tuition reimbursement.
• Flexible Opportunities: Part- time employees enjoy a flexible schedule, valuable hands-on experience, and the opportunity to make a meaningful impact on the lives of the individuals we support. Select Benefits may also be available.
• Room for growth: We offer a professional yet warm and welcoming workplace with opportunities for career advancement
• Staff longevity and Development: over 50% of our staff have been with us for 5+ plus years, many of whom started in entry-level roles and have grown into fulfilling, long-term careers spanning 10 plus years.
• A culture of Community and Compassion: We take pride in our strong sense of community, teamwork, and dedication to making a difference in the lives of those we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Director