Director of Student Services and Success

University of Maryland•College Park, MD

3d•$113,930 - $136,716•Onsite

About The Position

The Director of Student Services and Success provides strategic and operational leadership for student services in the College of Education at the University of Maryland, College Park. The role advances an inclusive, end-to-end student experience by overseeing integrated teams that support students from orientation through graduation, certification and career entry. The Director manages undergraduate and graduate student services, including recruitment, admissions, advising, records, degree completion and engagement, while overseeing staff, budgets and student success initiatives aligned with institutional priorities and compliance requirements. Serving as the primary contact for undergraduate advising, the Director represents the Dean’s Office on policy interpretation and exceptions. The position leads key areas, including graduate admissions, advising and student systems, driving data-informed decision-making and continuous improvement. Responsibilities also include oversight of academic records and processes, including registration, graduation clearance, certification, academic standing and NCAA compliance. Additionally, the Director advances student organizations, co-curricular engagement, and initiatives that promote belonging, retention, and student success.

Requirements

Bachelor’s degree from an accredited college or university.
Ten (10) years of experience in higher education, academic advising, student personnel administration, or counseling.
Five (5) years of experience supervising or managing professional staff.
Knowledge of student advising and counseling best practices.
Knowledge of program management and administration best practices.
Skill in oral and written communication.
Skill in the use of Microsoft Office and Google Workspace products.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to multitask while demonstrating a commitment to customer service.

Nice To Haves

Master’s degree in higher education, teacher education, education, student affairs, counseling, public administration, or a closely related field
Knowledge of academic policies, student information systems, and higher education compliance requirements
Seven (7) years of progressively responsible experience in student services, academic advising, admissions, or higher education administration
Proven experience supervising staff and managing complex administrative operations
Experience coordinating advising, admissions, and academic records functions
Demonstrated ability to use data to inform decisions, improve processes, and advance student success outcomes
Experience working with diverse student populations and advancing inclusive practices
Comprehensive knowledge of higher education student services operations, including advising, admissions, recruitment, and academic records management
Knowledge of student lifecycle frameworks and best practices that support retention, persistence, and degree completion
Knowledge of educator preparation requirements and compliance with university, state, and federal regulations
Knowledge of student information systems, data management practices, and reporting processes
Familiarity with transfer policies and articulation systems, including ARTSYS
Knowledge of inclusive practices and strategies to support diverse student populations, including first-generation and transfer students
Demonstrated leadership and personnel management skills, including supervising, mentoring, and developing professional staff
Strong strategic planning and organizational skills, with the ability to manage multiple priorities and complex operations
Proficiency in data analysis and assessment to support evidence-based decision-making and continuous improvement
Excellent communication and interpersonal skills, with the ability to engage effectively with students, faculty, staff, and senior leadership
Strong problem-solving and critical thinking skills, including interpreting policies and making sound administrative decisions
Ability to manage budgets and oversee operational processes efficiently
Ability to lead and coordinate cross-functional teams in a complex organization.
Ability to interpret, apply, and clearly communicate academic policies, procedures, and regulatory requirements.
Ability to design and implement initiatives that improve student access, retention, and completion.
Ability to analyze challenges and develop actionable strategies to remove barriers to student success.
Ability to build and sustain collaborative partnerships across academic and administrative units.
Ability to cultivate an inclusive, student-centered environment that fosters belonging and engagement.
Ability to exercise sound judgment, discretion, and leadership in high-stakes or sensitive situations.

Responsibilities

Provides strategic and operational leadership for student services in the College of Education.
Advances an inclusive, end-to-end student experience by overseeing integrated teams that support students from orientation through graduation, certification and career entry.
Manages undergraduate and graduate student services, including recruitment, admissions, advising, records, degree completion and engagement.
Oversees staff, budgets and student success initiatives aligned with institutional priorities and compliance requirements.
Serves as the primary contact for undergraduate advising, representing the Dean’s Office on policy interpretation and exceptions.
Leads key areas, including graduate admissions, advising and student systems, driving data-informed decision-making and continuous improvement.
Oversight of academic records and processes, including registration, graduation clearance, certification, academic standing and NCAA compliance.
Advances student organizations, co-curricular engagement, and initiatives that promote belonging, retention, and student success.