Director of Strategic Client Growth - Hybrid Charlotte, NC

SPAR Inc.•Charlotte, NC

4d•Hybrid

About The Position

SPAR is seeking a dynamic and results-driven Director, Strategic Account Growth to transform long-tenured client relationships into high-performing, growth-oriented partnerships. This is not a traditional account management role. This position is designed for a leader who can unlock untapped potential within existing accounts—combining sales acumen, operational insight, data-driven decision-making, and executive-level relationship management to drive measurable growth and profitability. As a national leader in retail merchandising, assembly, remodel, and in-store execution services, SPAR partners with leading CPG brands and retailers across the U.S. Our ability to deliver consistently, safely, and at scale depends on the strength, capability, and readiness of our workforce.

Requirements

5+ years of experience in strategic account management, client growth, sales leadership, or related roles.
Proven success growing existing accounts through expansion, upsell, or transformation initiatives.
Experience working with long-tenured or complex client relationships (retail, CPG, healthcare, or similar industries preferred).
Strong sales and negotiation skills, with experience leading pricing, renewal, and scope discussions.
Highly analytical with the ability to translate data into clear, client-facing insights and recommendations.
Exceptional executive presence, communication, and presentation skills.
Proven ability to influence cross-functional teams and drive alignment across multiple stakeholders.
Ability to operate strategically while driving execution and measurable outcomes.
Proficiency in Microsoft suites.

Responsibilities

Develop and execute growth strategies for strategic client accounts, driving revenue, retention, and margin improvement.
Identify opportunities for service expansion, new programs, and process or technology enhancements.
Lead renewals and scope expansion through advanced negotiation and pricing expertise.
Manage executive-level relationships, influencing and building trust with senior stakeholders.
Lead impactful business reviews focused on insights, performance, and future growth opportunities.
Manage complex client challenges and escalations with strong problem-solving skills.
Identify and implement scalable solutions with an operational and process improvement mindset.
Partner effectively with Operations, Finance, Technology, and Client teams.
Translate data into actionable insights and ROI-driven recommendations.
Focus on accountability, performance, and continuous improvement in leadership and team development.