DIRECTOR OF STRATEGIC AND SOCIAL IMPACT

Metrocrest Services • Carrollton, TX

2d • Onsite

About The Position

Metrocrest Services provides hope and builds pathways to economic mobility for neighbors across the north Dallas area. They operate a whole-household, Social Determinants of Health (SDOH)-aligned model organized around five pillars: Income, Health & Food, Workforce, Education/Training, and Housing. The Director of Social & Strategic Impact leads Metrocrest's strategy for helping neighbors achieve lasting economic mobility across the interconnected areas of income, housing, workforce, and education. They guide a team of domain experts, ensuring each program delivers high-quality, neighbor-centered services while working together as one coordinated system rather than isolated programs. By combining strategic leadership, data-informed decision making, strong community partnerships, and a deep understanding of Social Determinants of Health (SDOH), the Director of Social & Strategic Impact will strengthen programs, remove barriers, and create pathways that help neighbors build long-term stability and independence. This role primarily works 8:00 AM–5:00 PM, Monday through Friday, with occasional evenings and weekends based on program needs.

Requirements

• Bachelor's degree in Social Work, Public Administration, Nonprofit Management, Human Services, or related field
• Minimum five years of supervisory experience in program development and management
• Demonstrated experience managing multi-program portfolios across at least two of the following domains: housing stability, workforce development, financial capability, or education/training
• Minimum five years’ experience developing and executing a program evaluation framework including KPIs to assess the program strengths and gaps
• High level of computer literacy including Microsoft Office (Word, Excel, Outlook, PowerPoint), internet research, and Salesforce or comparable client tracking system
• A strategic thinker who enjoys turning vision into action
• Passionate about helping people achieve long-term stability through systems that work together
• A collaborative leader who builds trust, develops others, and creates accountability
• Comfortable using data to make decisions and improve outcomes
• An innovative problem-solver who embraces change and continuous improvement
• Able to balance big-picture strategy with operational excellence
• Committed to Metrocrest's Neighbor-First philosophy and mission of empowering individuals toward self-sufficiency

Nice To Haves

• Master's in Social Work (MSW) or Licensed Master Social Worker (LMSW)
• Graduate degree or advanced certification in Public Administration, Nonprofit Leadership, or a related field
• Supervisory experience in a social service or nonprofit setting spanning multiple program areas
• Experience with SDOH-aligned program models, mobility models, asset-building and benefit screening tools, specifically with whole-household frameworks
• Demonstrated experience building and managing community partner pipelines, MOUs, and co-location arrangements
• Experience with grant reporting, funder compliance, and program evaluation frameworks

Responsibilities

• Lead and develop a team of program managers and subject matter experts across Workforce, Housing, Education, and Financial Capability
• Create and execute strategic initiatives that strengthen Metrocrest's whole-household service model
• Oversee program performance, quality, budgets, and measurable outcomes across multiple departments
• Develop and monitor program evaluation frameworks, KPIs, and data-driven improvement strategies
• Build and strengthen partnerships with community organizations, funders, employers, and public agencies
• Collaborate across departments to ensure seamless neighbor experiences and coordinated service delivery
• Identify barriers to neighbor success and implement innovative solutions that improve long-term economic mobility
• Ensure compliance with grant requirements, reporting standards, and applicable regulations
• Serve as a strategic advisor to executive leadership on program effectiveness, community needs, and emerging opportunities

Benefits

• Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
• Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
• Employer-paid group term life insurance (Principal)
• Employer-paid long-term disability (Principal)
• 401(k) retirement plan with company matching 1/2:1 (up to 6%)
• Generous paid time off package, including vacation, personal time off, and paid holidays
• Paid parental leave
• Training and development opportunities
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director