AT - Director of Strategic Accounts

Ancora Education•Remote, US,

5d•$70,000 - $80,000

About The Position

The Director of Strategic Accounts leads projects and training staff in support of existing strategic programs and identifies and pursues opportunities for new programs and locations based on industry trends and marketplace demand. The Director hires and oversees personnel needed to implement programs and maintain performance that meets or exceeds client expectations. The role works to grow division revenue and points of presence through successful program deployments and expansion activities, aligning division objectives with client needs through leadership, communication, and analytical skills. The Director oversees program delivery, operational performance, staffing, client relationships, account growth, and cross-functional collaboration. The position also analyzes program and market performance, provides insights to executive leadership, and ensures training locations have the supplies and resources needed to operate effectively.

Requirements

Associate degree from an accredited institution.
Three years of customer or client account management experience.
Three years of operational management experience, preferably with direct educational management experience.
Multi-site oversight experience.
Knowledge of standard concepts, practices, and procedures within adult education.
Excellent written and oral communication skills.
Knowledge and application of core program and project management methods, techniques, and best practices.
Excellent leadership, problem-solving, and analytical skills.
Intermediate knowledge and application of Microsoft Office Suite products.
Ability to adapt rapidly and respond to changes in the environment and priorities.
Ability to elicit cooperation and collaboration from AT leadership and other departments.
Excellent word-processing, database-management, and graphic skills.
Excellent interpersonal, organizational, and planning skills.
Ability to manage multiple projects simultaneously.
Ability to operate confidently and with poise in a dynamic and flexible environment.
Ability to extrapolate and analyze data for outcomes and decision-making.
Ability to collaborate effectively throughout a matrix organization toward division objectives.
Personal accountability for actions and attainment of operational goals.
Ability to champion innovation and positive change and use creative problem-solving approaches.

Nice To Haves

Bachelor’s degree from an accredited institution; a master’s degree is preferred.
Previous experience as a campus and/or department manager in a proprietary education setting.
Experience with academic and administrative platforms or other industry-related software.
Experience with regulatory compliance guidelines in the education industry or a related sector.
Experience managing a P&L.
Experience with effective onboarding, training, and development of instructional staff.

Responsibilities

Ensure new client training programs across all segments are deployed on time and under budget to meet strategic program goals.
Apply program and project management best practices to track milestones, activities, and due dates for existing programs.
Monitor key performance metrics, including student testing pass yields, student and client surveys, and operating expenses, to maintain operational efficiency.
Support implementation of departmental policies and procedures, consulting with CDL and Operations staff as needed.
Assist with recruiting, onboarding, and training key program staff to ensure staffing meets program objectives.
Help develop effective training programs that provide the best return on staff investment.
Coach and mentor staff to support career development and improve individual and team performance.
Develop and execute account strategies to maintain and grow key client relationships.
Maintain regular client communications, ensure program objectives are met, and address issues affecting client service.
Serve as the primary point of contact for strategic accounts and support customer satisfaction and long-term partnerships.
Identify and pursue growth opportunities within existing accounts to increase revenue and market share.
Collaborate with sales, marketing, product, and customer success teams to drive customer engagement and retention.
Provide programmatic input for strategic planning and AT program implementation processes.
Analyze market viability and determine the value of new or existing programs to maximize return on investment.
Help establish relationships with clients, staff, industry influencers, and strategic partners.
Provide informal coaching and feedback to program personnel on sales-related strategies and tactics.
Generate and analyze operations reports and provide insights to executive leadership.
Serve as a subject matter expert on AT program efforts for internal and external constituents.
Ensure training locations have the supplies and resources required to operate the training program effectively.