Director of Strategic Accounts and Delivery

Beamup

18h • Remote

About The Position

Beamup builds AI agents for supply chain and operations businesses, helping customers identify and resolve operational failures across their existing systems. The company operates in more than 20 countries, holds 11 granted AI patents, and serves Fortune 100 customers.

The Director of Strategic Accounts and Delivery is a senior, customer-facing role responsible for ensuring deployments deliver results, demonstrating value in metrics accepted by customers’ finance teams, and growing accounts. The role serves as the named contact for executive sponsors and builds trust with customer operators while managing delivery plans and raising issues early. It owns account retention and renewal, expansion into additional use cases, customer relationships, ROI measurement, and understanding customer businesses to identify further opportunities.

The role is part of a customer-facing team including sales, project management, and forward-deployed engineers. It translates customer needs into clear, actionable direction for technical and product teams. The position reports to the VP of Sales and is fully remote in the USA. Working time is balanced across US and European time zones, with approximately 30 or more travel days per year across the US and Europe, including transatlantic travel.

Requirements

• 10 or more years of experience in enterprise software or consulting, including at least three years owning named accounts and their outcomes.
• Experience in a relevant domain: supply chain operations, supply chain data, or data and cloud infrastructure.
• Experience working with enterprises with more than $1 billion in revenue.
• Credibility communicating with both supply chain executives and data engineering teams.
• Strong project management instincts, including managing plans and dependencies and communicating bad news early.
• A record of retention and account expansion that can be described with numbers, including an example of recovering an account that nearly went wrong.
• Comfort holding technical conversations about data without needing to write code.

Nice To Haves

• Vendor-side consulting experience in professional services, solutions consulting, delivery, or presales at an enterprise software company; supply chain practices at large consultancies or specialist boutiques are also a fit.
• SQL, data modeling, or working familiarity with Snowflake or Databricks.
• Experience in a fast-paced startup environment and comfort building processes while operating them.
• Experience with both US and European enterprise accounts.

Responsibilities

• Ensure every account converts from pilot to production and renews.
• Grow accounts by identifying and closing additional agent deployments and missions.
• Serve as the named point of contact for executive sponsors and maintain trust with customer operators.
• Build the value case before signature and prove ROI afterward using customer data in a format accepted by the customer’s finance team.
• Develop a thorough understanding of customer supply chains and businesses to identify further opportunities.
• Manage delivery plans, track dependencies, and inform customers of problems early.
• Translate customer needs into digestible, actionable direction for technical and product teams.
• Work as part of a customer-facing team with sales, project management, and forward-deployed engineers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed