Director of Spa & Wellness
About The Position
Consistently offer professional, friendly and engaging service. Contribute as a member of the Hotel Leadership team by providing coaching and mentoring to Leaders and Colleagues alike, and create an environment that allows Leaders & Colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts. Direct and lead the day-to-day Spa operation ensuring all standards are followed. Develop hotel-wide wellness initiatives that target both group and transient segments. Understand spa industry trends, pricing strategies, and financial management. Develop the Fairmont Austin Wellness membership program. Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities. Ensure brand (inc. Loyalty & LQA), Forbes Travel Guide, and service standards are in place, maintained, embraced, audited, improved upon and celebrated. Be an active participant and leader for all Spa/Wellness Capital & Renovation projects. Promote and sell customized Spa programs to conference groups and individuals to drive revenue. Work with Hotel Sales and Marketing departments on revenue optimization and marketing. Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques. Drive retail product sales through demos, hotel activations in partnership with vendors. Develop relationships with vendors to not only maximize sales but allow for hotel-wide activations for our guests. Create and lead the implementation of a 12-month marketing plan. Submit monthly report requirements; including business reports and treatment audits. Ensure team members are familiar with all areas of the Spa operations, including product knowledge and retail sales. Assist in the recruitment, development and training of all leaders and support staff. Balance operational, administrative and Colleague needs. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.
Requirements
- Previous leadership experience within the Spa/Wellness field preferred
- University/College degree in a related discipline preferred
- Computer literate in Microsoft Window applications preferred
- Experience in the Hotel industry an asset
- Experience and certification in one of the Spa disciplines of fitness or therapy preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, always remaining calm and courteous
Responsibilities
- Direct and lead the day-to-day Spa operation ensuring all standards are followed
- Develop hotel-wide wellness initiatives that target both group and transient segments
- Develop the Fairmont Austin Wellness membership program
- Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities
- Ensures brand (inc. Loyalty & LQA), Forbes Travel Guide, and service standards are in place, maintained, embraced, audited, improved upon and celebrated
- Active participant and leader for all Spa/Wellness Capital & Renovation projects
- Promote and sell customized Spa programs to conference groups and individuals to drive revenue
- Work with Hotel Sales and Marketing departments on revenue optimization and marketing
- Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
- Drives retail product sales through demos, hotel activations in partnership with vendors
- Develop relationships with vendors to not only maximize sales but allow for hotel wide activations for our guests
- Create and lead the implementation of 12-month marketing plan
- Submit monthly report requirements; including business reports and treatment audits
- Ensure team members are familiar with all areas of the Spa operations, including product knowledge and retail sales
- Assist in the recruitment, development and training of all leaders and support staff
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
