Direct of Spa & Wellness

Gurney's Inn Resort & Spa • Montauk, NY

2d • $150,000 - $165,000 • Onsite

About The Position

The Director of Spa & Wellness is responsible for overseeing all aspects of the Seawater Spa, wellness programs at Gurney's Montauk. This role involves managing all spa operations, developing wellness initiatives, and ensuring exceptional guest experiences. The ideal candidate will have a passion for wellness, a strong background in luxury service, spa management and excellent leadership skills.

Requirements

• 5+ years of experience in spa and wellness management, with at least 2 years in a leadership role within a luxury setting.
• Strong understanding of spa services, wellness trends, and retail management, including merchandising and inventory management.
• General knowledge of spa facilities, including seawater pool, fitness center, cold plunge, and sauna.
• Excellent leadership, communication, and organizational skills.
• Proven financial acumen with experience in budgeting, forecasting, and revenue management.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.

Responsibilities

• Oversee the daily operations of the Seawater Spa, including spa services and wellness programs.
• Develop and implement strategies to enhance guest experience, drive revenue, and increase the profitability of the spa and retail shop.
• Lead and inspire a team of therapists, estheticians, retail attendants, and support staff to maintain high service standards and guest satisfaction.
• Collaborate with the marketing team to promote spa services, wellness retreats and special events.
• Manage scheduling, training, and development of spa staff and retail staff to ensure a knowledgeable and motivated team.
• Establish and maintain vendor relationships for spa vendors and product lines, negotiating favorable terms and ensuring timely supply.
• Ensure compliance with health, safety, and sanitation regulations across all spa areas.
• Analyze financial performance, including budgeting, forecasting, and controlling costs, to meet business objectives.
• Keep up-to-date with the latest trends in wellness, fashion, beauty, and spa treatments, and introduce new services or products as appropriate.
• Collaborate with the engineering team to promptly address and resolve maintenance issues within the spa and retail spaces.
• Oversees lifeguard operations for both indoor pool and oceanfront areas, ensuring guest safety and adherence to safety protocols.

Benefits

• Health/Dental/Vision/Life/Pet/401K with Match/Vacation/PTO
• Comprehensive health, dental, and vision insurance for full-time, year-round employees.
• Paid time off.
• Employee discounts on accommodations, dining, and spa services.
• Opportunities for professional development and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager