Director of Spa & Wellness

AccorHotel•Austin, TX

1d•Onsite

About The Position

Fairmont Austin, a luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space, is seeking an innovative and passionate Director of Spa & Wellness. This role is an opportunity to join one of the fastest growing markets in the United States and contribute to a team committed to excellence. Accor, a worldwide leader, welcomes individuals to find a job and brand that matches their personality, supporting growth, learning, and purpose in their work. Joining Accor means exploring limitless possibilities and writing your own story in the future of hospitality.

Requirements

Previous leadership experience within the Spa/Wellness field preferred
University/College degree in a related discipline preferred
Computer literate in Microsoft Window applications preferred
Experience in the Hotel industry an asset
Experience and certification in one of the Spa disciplines of fitness or therapy preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, always remaining calm and courteous

Responsibilities

Consistently offer professional, friendly and engaging service
Contribute as a member of the Hotel Leadership team
Provide coaching and mentoring to Leaders and Colleagues, creating an environment for them to exceed guest expectations and develop their careers
Direct and lead day-to-day Spa operations, ensuring all standards are followed
Develop hotel-wide wellness initiatives targeting both group and transient segments
Develop the Fairmont Austin Wellness membership program
Prepare annual budgets for all Spa departments, ensuring productivity and expense controls to maximize revenue
Ensure brand standards (including Loyalty & LQA), Forbes Travel Guide, and service standards are in place, maintained, embraced, audited, improved upon, and celebrated
Actively participate and lead in all Spa/Wellness Capital & Renovation projects
Promote and sell customized Spa programs to conference groups and individuals to drive revenue
Collaborate with Hotel Sales and Marketing departments on revenue optimization and marketing
Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion, and sales techniques
Drive retail product sales through demos and hotel activations in partnership with vendors
Develop vendor relationships to maximize sales and enable hotel-wide activations for guests
Create and lead the implementation of a 12-month marketing plan
Submit monthly report requirements, including business reports and treatment audits
Ensure team members are familiar with all areas of Spa operations, including product knowledge and retail sales
Assist in the recruitment, development, and training of all leaders and support staff
Balance operational, administrative, and Colleague needs
Follow departmental policies and procedures
Follow all safety and sanitation policies
Perform other duties as assigned