Director of Social Services, Magnolia House Women's Shelter

CAMBA•New York, NY

1d•Onsite

About The Position

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our clients are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s Magnolia House is located in the Brownsville section of Brooklyn serves 200 single women at any given time. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions as well.

Requirements

Master's degree and two (2) years of experience.
Bachelor's degree and four (4) years of applicable experience
Associate's degree and six (6) years of applicable experience
Two (2) years supervisory experience
Computer literacy in MS Office and other basic office technology

Nice To Haves

Experience with New York City (NYC) Department of Social Services (DSS)
Working knowledge of CARES
Bilingual (English & any other language) preferred.
Certified in overdose prevention/Narcan

Responsibilities

Understand all aspects of contract requirements and communicate this understanding to staff.
Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients.
Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis.
Communicate with peers in other CAMBA shelters on issues related to client progress and best practices.
Work with direct reporting staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
Observe direct reporting staff engaging with clients and/or supervisory staff.
Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
Assist the Vice President in providing oversight for all aspects of the program in his/her absence.
Prepare reports and statistical information for both CAMBA management and funder use.
Assist in the analysis of program and demographic client data to make programmatic improvements.
Organize onsite and offsite training opportunities for professional development of staff.
Confer with the Vice President, Program Director, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
Ensure that all housing goals and performance outcomes are met on a monthly/quarterly/annual basis.
Monitor and track clients’ housing placements and Individual Service Plans.
Plan and organize program activities to maximize program contract’s goals and performance targets as outlined in DHS’ Performance Incentive Plan.
Develop program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment
Provide assistance and follow-up in regards to critical incidents with clients.
Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
Review and sign time sheets.
Prepare performance appraisals for direct reporting staff.
Attend staff/funder/outside agency meetings and case reviews with staff and clients as required.
Immediately report to the appropriate Vice President/Program Director any: monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability.
Complete incident reports, weekly, and monthly reports.
Facilitate interdepartmental communication and conduct regular staff/departmental meetings.