Director of Social Services

PACS

13d•$23 - $28•Onsite

About The Position

Be the person who makes a difference, one resident at a time. We’re looking for a Director of Social Services who brings compassion, organization, persistence, and a little bit of sunshine to the lives of our residents and their families. In this role, you’ll be more than a resource—you’ll be an advocate, listener, problem-solver, planner, and trusted partner for residents, families, and our interdisciplinary team. Every day brings a new conversation, a new challenge, and another opportunity to make someone’s day a little easier. Whether you’re helping a resident navigate a difficult decision, connecting a family with resources, arranging an important appointment, supporting someone through grief, or simply being there to listen—you’re helping make sure our residents feel seen, heard, respected, and supported.

Requirements

Bachelor’s degree in Social Work or Human Services preferred
2 years of supervised social work experience in a healthcare setting working directly with individuals preferred
Ability to read and understand technical procedures and policies.
Ability to effectively present information and respond to questions from managers and employees.
Ability to solve practical problems and interpret written, verbal, diagram, and schedule-based instructions.
Ability to apply basic mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
Knowledge and experience with PCC preferred.

Nice To Haves

Staying calm under pressure
Handling sensitive information with confidentiality
Staying organized while juggling multiple priorities
Planning, documenting, and reporting effectively
Communicating clearly with residents, families, staff, and outside agencies
Building trust and maintaining positive relationships
Thinking through practical problems and finding solutions
Following through—even when the answer takes a little persistence
Advocating for residents while maintaining professionalism and objectivity

Responsibilities

Build meaningful relationships with residents and families while helping establish goals and a path forward.
Help residents achieve their highest practicable level of self-care, independence, and well-being.
Provide medically related social services that support each resident’s physical, mental, and psychosocial well-being.
Listen, assess, and identify social, emotional, psychological, and family needs.
Develop and maintain care plans addressing social services needs.
Provide compassionate emotional support during difficult times, including health challenges, changes in ability, loss, grief, and end-of-life situations.
Help residents and families navigate healthcare decisions with confidence and understanding.
Connect residents with community, social service, health, and welfare resources.
Assist with personal shopping needs and help track resident belongings.
Coordinate responses when belongings are missing, lost, or stolen.
Help residents obtain appropriate prosthetics, assistive devices, and other needed resources.
Schedule outpatient appointments and coordinate on-site services such as optometry, podiatry, dentistry, and psychiatric services.
Participate in discharge planning by coordinating with agencies, equipment providers, referral sources, residents, families, and the interdisciplinary team.
Maintain strong partnerships with facility departments and community agencies.
Accurately document residents’ social service status and related interventions.
Provide in-service training to staff when requested.
Counsel and support residents and family members through challenging situations.
Bring persistence, professionalism, confidentiality, objectivity, and proactive problem-solving to the role every day.