Director of Service Operations

Plumbing Solutions LLC • Lexington, SC

4h • Onsite

About The Position

Plumbing Solutions, LLC is a fast-growing, family-owned company with a strong commitment to excellence, our employees, and the customers we serve. We are hiring a Director of Service Operations to build our Service Division from the ground up and lead it as a standalone, high-performance business unit. This is not a maintenance role. This is a builder role for a strategic operator who can create structure where none exists, drive growth, and develop a world-class service organization. The role offers full ownership, autonomy, and the ability to shape a division.

Requirements

• 5+ years of leadership experience in service operations (plumbing, HVAC, electrical)
• Proven success building or scaling a service department
• Strong financial acumen: pricing, margins, KPIs, and operational performance
• Experience leading technicians, dispatch, and service workflows

Nice To Haves

• Experience with ServiceTitan or similar platforms
• Multi-trade background (plumbing, HVAC, electrical)
• Demonstrated builder mindset with a track record of growth

Responsibilities

• Build the Service Division
• Develop and implement the service pricing structure and price book
• Design and install service systems, processes, and workflows
• Establish KPIs, dashboards, and performance tracking
• Full ownership of the Service P&L
• Drive revenue growth and gross margin performance
• Ensure the division meets profitability targets
• Recruit, hire, and develop service technicians
• Build a performance-driven, accountable culture
• Implement training, coaching, and accountability systems
• Oversee dispatch, scheduling, and daily service execution
• Improve efficiency, close rates, and average ticket value
• Ensure quality control and minimize callbacks
• Partner with leadership on marketing and demand generation
• Leverage existing new-construction customer base
• Build a scalable service platform capable of expansion

Benefits

• A fast-growing industry with a rapidly expanding company
• Family friendly atmosphere
• Monday-Friday work week with weekly pay
• Health, prescription drug, vision, and dental insurance available
• Short and long-term disability as well as life insurance available
• Matching 401(k) with potential yearly holiday bonus
• Great Work-Life balance and Employee Assistance Program offered
• Opportunity to advance into higher executive leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed