Director of Service Delivery (Remote)

DataBank (DataBank Holdings)•Dallas, GA

11d•Remote

About The Position

The Director of Service Delivery leads a team of Technical Project Managers or Project Managers responsible for delivering customer data center fit-out orders involving space, power, network connectivity, cable conveyance, physical security, and containment. These projects often involve collaboration with DataBank Construction Project Managers and Engineers to deliver custom solutions for enterprise or hyperscale customers, including custom-designed data halls, data centers, and data center campuses. This role combines tactical and strategic leadership. The Director oversees day-to-day project delivery through critical phases, assesses and reports on project and portfolio performance, manages employee performance, develops and monitors KPIs, manages capital expense budgets, and engages positively with customers. The Director also leads continuous improvement initiatives, supports a positive employee experience, collaborates across functions to optimize performance, and helps uphold DataBank’s culture. The position requires demonstrated familiarity with data center owner/operator fundamentals and data center infrastructure.

Requirements

Demonstrated leadership of professional staff or other managers.
Demonstrated operational leadership, including driving performance, governing process compliance, holding people accountable, developing and analyzing KPIs, and achieving results.
Demonstrated ability to manage a diverse project portfolio or large workload.
Excellent written and verbal communication skills.
Demonstrated experience deploying customer fit-out solutions involving space, power, network connectivity, cable conveyance, physical security, and containment.
Working familiarity with data center critical infrastructure, particularly power and cooling fundamentals.
Experience with both greenfield new-build construction and data center expansion projects.
Experience with large-scale data center projects exceeding 50 MW.
Demonstrated ability to manage financial details at significant scale, exceeding $500 million.
Demonstrated ability to manage third-party contractors and vendors successfully.
Bachelor’s degree.
At least 5 years of relevant data center industry experience.
Highly process-oriented approach.
Relationship management and development skills.
Active listening skills.
Ability to manage change effectively and adapt as needed.
Cross-functional collaboration and teamwork skills.
Ability to address conflict promptly and diplomatically.
Ability to make informed, responsible decisions while considering team input.
Owner mentality, including willingness to commit, take responsibility, and be accountable for results.
Familiarity with the Microsoft Office suite, particularly Excel.

Responsibilities

Lead a team, including recruiting and retaining talent, teaching and developing employees, and managing performance.
Travel 25–50% of the time for on-site presence.
Manage a portfolio of large-scale, multi-phase projects.
Ensure project teams deliver projects on time, within budget, and in compliance with DataBank engineering designs and standards.
Build a culture that delivers an excellent customer experience.
Manage third-party vendors and contractors against project expectations, timelines, and budgets.
Assess risks proactively and consistently, and develop mitigation strategies.
Drive resolution of roadblocks and issues.
Ensure employee compliance with processes, policies, and system requirements.
Create recurring status reports for internal stakeholders and customers.
Contribute to customer solution and business development activities, including contract negotiations.
Participate in and lead cross-functional initiatives.
Assess and report on project and portfolio status and performance.
Develop and monitor KPIs.
Develop and manage capital expense budgets.
Drive continuous process improvement and positively impact employee experience.