Director of Delivery

EverOps•San Francisco, CA

1d•Remote

About The Position

EverOps is hiring a Director of Delivery to own delivery and senior client relationships across a portfolio of key clients. This visible leadership role will help shape how EverOps delivers as the company scales. The Director will engage through EverOps team leads while staying close to delivery details, including scoping work, pressure-testing plans, unblocking teams, and providing senior hands-on leadership when an engagement needs it. The role owns senior client relationships, delivery across a client portfolio, launching new clients, and scoping and launching key initiatives for established clients. It also contributes to EverOps delivery strategy and operating practices, collaborates with the Office of the CTO on architectural guidance, and uses data to improve delivery performance, spot risks, and increase predictability. EverOps is a remote-first company, and the role can be based anywhere in the United States.

Requirements

Deep experience in technology consulting, service delivery, or leading technology teams, ideally across multiple clients and engagements.
Strong working knowledge of cloud, DevOps, IT, observability, and/or software engineering stacks, sufficient to challenge plans, review approaches, and communicate credibly with engineers and client technology leaders.
Track record of owning senior relationships across multiple companies and stakeholders and growing those relationships through delivery.
Strong planning and roadmap execution skills, with judgment to balance client ambition, team capacity, and commercial reality.
Hands-on problem-solving mindset and comfort moving between strategy and delivery detail.
Excellent interpersonal and communication skills, with the ability to lead, coach, and influence without relying solely on hierarchy.
Ability to operate with urgency, autonomy, and accountability in a fast-moving, scaling environment.

Nice To Haves

Experience in private equity-backed and entrepreneurial environments.
Interest in learning what it takes to be an operator inside a growing SMB.

Responsibilities

Build senior relationships with client executives through excellent delivery, candor, and a deep understanding of their ongoing needs.
Oversee delivery across a client portfolio, ensuring teams are correctly staffed, delivering to plan, and that engineers are engaged and supported.
Launch new clients, establishing delivery practices, reporting rhythms, governance, and initial initiatives.
Scope and launch key initiatives for established clients, including roadmaps, priorities, and resourcing.
Work with senior leadership to define and scale EverOps delivery practices, standards, and operating model while maintaining quality.
Partner with the Office of the CTO to provide appropriate architectural guidance for client work.
Use delivery data to identify risks early, improve predictability, and make evidence-based decisions.
Scope work, pressure-test plans, unblock teams, and provide hands-on senior leadership when needed.