Director of Senior Services

Goodwill Easterseals Miami Valley•Trotwood, OH

About The Position

Responsible for the day-to-day operations and functioning of senior adult day centers and other services designed to serve seniors, including the Senior Community Service Employment Program. The Director plans, implements, and monitors assigned services; manages personnel and resources; and advances the organization’s mission and strategic outcomes through efficient and effective program delivery. The role directly supervises management and supervisory personnel within Senior Services as assigned by the Vice President of Program Services. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems. The Director must comply with Agency policies, procedures, safety standards, and applicable regulatory requirements. A $4,000 sign-on bonus is payable after 90 days.

Requirements

Bachelor’s degree in Rehabilitation Counseling, Rehabilitation Management, Psychology, Social Work, Counseling, or a similar field.
Minimum of five years of experience in the provision or management of senior services; the posting also lists ten years of experience in the provision or management of senior services.
Successful management of complex projects and initiatives.
Able to work effectively with people with diverse backgrounds and abilities.
Valid driver’s license and driving record acceptable to the organization’s liability insurance provider; must promptly notify Human Resources if unable to maintain these requirements.
Must use own vehicle for travel within the GESMV service area and maintain reliable transportation.
Must be able to pass a criminal background check and random drug screens.
Ability to collaborate with internal and external resources to achieve goals.
Ability to analyze and interpret information and develop recommendations.
Ability to work in a fast-paced, collaborative environment, shift priorities quickly, and meet deadlines.
Strong interpersonal skills.
Detail-oriented with strong organizational skills.
Ability to create and manage budgets and steward Agency resources.
Uncompromising ethics and integrity, and belief in the mission of GESMV.
Must be able to perform the essential functions, including stated physical demands, with reasonable accommodation if needed.

Nice To Haves

Master’s degree in Rehabilitation Counseling, Rehabilitation Management, Psychology, Social Work, Counseling, or a similar field preferred.
Three to five years of supervisory experience preferred.

Responsibilities

Recruit, hire, train, evaluate, and coach staff; monitor performance, provide feedback, and follow disciplinary protocol when necessary.
Ensure staff act ethically and treat participants with dignity and respect.
Develop the annual budget and manage activities to maintain financial performance and the appropriate expense-to-revenue ratio.
Build and maintain relationships with referral sources, communicate effectively, resolve problems, and adapt services to meet the needs of shared clientele.
Meet census and program participation goals; market services to community organizations and businesses; and educate families and consumers about service options.
Collaborate with other Directors to develop services in areas within Goodwill’s territory that are not served or underserved.
Work with Quality Assurance to implement action plans from the Outcome Measurement Report.
Review program effectiveness and efficiency using metrics and make changes for continuous service improvement.
Ensure case files and billing information in case management systems are accurate, current, and consistently reviewed.
Maintain responsibility for equal opportunity employment efforts and results, and take action to prevent employee harassment.
Attend and actively participate in assigned meetings.
Comply with Agency policies, procedures, safety standards, and applicable CARF, HIPAA, Department of Labor, ODA, OOD, ODJFS, ODODD, ODMH, and other regulatory standards.
Directly supervise assigned management and supervisory personnel, including hiring, training, work direction, performance appraisal, discipline, and resolution of complaints and problems.
Perform other duties as assigned.