Director of Senior Services

Goodwill Easterseals Miami Valley•Trotwood, OH

About The Position

The Director of Senior Services is responsible for the day-to-day operations of senior adult day centers and other services for seniors, including the Senior Community Service Employment Program. The Director plans, implements, and monitors assigned services; manages personnel and resources; and advances the organization’s mission and strategic outcomes through efficient, effective program delivery. The role directly supervises management and supervisory personnel within Senior Services as assigned by the Vice President of Program Services. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems. The Director must comply with Agency policies, procedures, safety standards, and applicable regulatory requirements.

Requirements

Bachelor’s degree in Rehabilitation Counseling, Rehabilitation Management, Psychology, Social Work, Counseling, or a similar field.
At least five years of experience providing or managing senior services; the posting also states ten years of experience in the provision or management of senior services.
Experience successfully managing complex projects and initiatives.
Ability to work effectively with people from diverse backgrounds and with diverse abilities.
Valid driver’s license and a driving record acceptable to Goodwill’s liability insurance provider.
Use of a personal vehicle for travel within the GESMV service area and maintenance of reliable transportation.
Ability to pass a criminal background check and random drug screens.
Ability to collaborate with internal and external resources, analyze and interpret information, and develop recommendations.
Ability to work in a fast-paced, collaborative environment, shift priorities quickly, and meet deadlines.
Strong interpersonal, organizational, and detail-oriented skills.
Ability to create and manage budgets and steward Agency resources.
Uncompromising ethics and integrity, and belief in the mission of GESMV.

Nice To Haves

Master’s degree in Rehabilitation Counseling, Rehabilitation Management, Psychology, Social Work, Counseling, or a similar field.
Three to five years of supervisory experience.

Responsibilities

Recruit, hire, train, evaluate, and coach staff; monitor performance, provide feedback, and follow disciplinary protocols when needed.
Ensure staff act ethically and treat participants with dignity and respect.
Develop the annual budget and manage activities to maintain financial performance and the appropriate expense-to-revenue ratio.
Build and maintain relationships with referral sources and ensure effective communication.
Resolve problems and adapt services to meet the needs of common clientele.
Meet census and program participation goals; market services to community organizations and businesses; and educate families and consumers about service options.
Collaborate with fellow Directors to develop services in unserved or underserved areas within Goodwill’s territory.
Work with Quality Assurance to implement action plans from the Outcome Measurement Report.
Use metrics to assess program effectiveness and efficiency and make changes for continuous service improvement.
Ensure case files and billing information in case management systems are accurate, current, and consistently reviewed.
Maintain responsibility for equal opportunity employment efforts and outcomes, and take action to prevent employee harassment.
Attend and actively participate in assigned meetings.
Comply with Agency policies, procedures, safety standards, and applicable CARF, HIPAA, Department of Labor, ODA, OOD, ODJFS, ODODD, ODMH, and other regulatory standards.
Interview, hire, train, plan and assign work, direct and appraise performance, reward and discipline employees, and address complaints and problems.
Complete other duties as assigned.