Director of Security

AccorHotel • Santa Monica, CA

2d • $110,000 - $125,000 • Onsite

About The Position

The Director of Security, reporting to the General Manager, is responsible for managing security operations, leading security teams, ensuring exceptional guest service, conducting human resources activities, and performing additional responsibilities to maintain the safety and security of the hotel, its guests, employees, and assets. This role involves developing and implementing emergency procedures, conducting investigations, deploying security personnel, managing fire life safety systems, conducting patrols, and ensuring compliance with all safety and security policies. The Director of Security also plays a key role in leading and developing the security team, fostering a positive work environment, and ensuring guest satisfaction. Additionally, the role involves HR functions such as managing incident prevention, claims management, and employee relations, as well as collaborating with external agencies like law enforcement.

Requirements

• 2-3 years Senior Management experience in a similar environment
• Knowledge of usage of key management systems, MS Shift, PatronScan, PMS systems, etc.
• Ability to handle staff safety and security issues

Nice To Haves

• Diploma in Law and Security or equivalent preferred

Responsibilities

• Manage Security Operations, including assisting in the development and implementation of emergency procedures.
• Conduct investigations of incidents involving loss, theft, or damage to hotel property.
• Deploy Security team members to monitor and protect hotel assets, guests, employees, and visitors.
• Comply with Fairmont’s safety, security, and risk management policies and procedures.
• Manage the maintenance of all fire life safety system components, ensuring compliance with regulations.
• Conduct periodic patrols of the hotel, grounds, and parking areas.
• Handle the usage of the panic button system and ensure proper compliance.
• Recognize and celebrate team successes.
• Handle complaints, resolve conflicts, and negotiate solutions with guests, employees, and stakeholders.
• Identify and recommend solutions to minimize physical hazards and unsafe work practices.
• Implement action plans to monitor and mitigate operational risk.
• Ensure nightlife venue Safety & Security protocols are adhered to, maintaining proper occupancy and engaging with venue Security.
• Maintain required reports and documentation regarding security patrols, incidents, and investigations.
• Ensure appropriate emergency response and timely access to medical assistance.
• Lead Security Teams by attending pre- and post-convention meetings, daily operations briefings, and weekly forecast meetings.
• Communicate the importance of safety procedures, emergency response protocols, and security standards.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify developmental opportunities and coach, mentor, and support employees.
• Provide guidance and direction to team members, establishing performance expectations and monitoring performance.
• Provide personal assistance, emergency support, or first aid as appropriate.
• Serve as a role model by demonstrating Fairmont's values and leadership behaviors.
• Solicit employee feedback, maintain an open-door policy, and address employee concerns.
• Continuously seek opportunities to improve service and operational performance.
• Utilize strong interpersonal and communication skills to lead, influence, and motivate others.
• Ensure Exceptional Guest Service by demonstrating leadership in guest hospitality and creating a positive atmosphere.
• Empower employees to deliver outstanding guest experiences.
• Ensure quality standards and guest expectations are consistently met.
• Incorporate guest safety and satisfaction into departmental meetings.
• Conduct Human Resources Activities, including assisting in minimizing workers' compensation and liability costs.
• Partner with the People & Culture department on employee relations and workplace concerns.
• Complete all required documentation and promptly report employee injuries, guest incidents, and general liability events.
• Administer hotel policies fairly, consistently, and professionally.
• Ensure Security team members maintain required certifications, including First Aid and CPR.
• Respond promptly and professionally to guest concerns and complaints.
• Identify training needs and facilitate educational opportunities for Security team members.
• Deliver service that exceeds guest expectations and support guest satisfaction and loyalty.
• Co-champion the Safety Committee along with partners in People & Culture.
• Analyze information and evaluate results to identify effective solutions and resolve operational issues.
• Develop and maintain positive working relationships with local law enforcement, emergency responders, and community agencies.
• Keep executives, peers, and team members informed of relevant operational and security matters.
• Communicate effectively with supervisors, coworkers, and external partners.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree